The details about the Awards and Recognition received by BoA or Bank of America in 2016 are as follows:

In December, Merrill Edge Investment and Advisory contact centres were awarded the distinction of J.D. Power Certified Contact Centres, recognizing the streamlined investment service for providing “An Outstanding Customer Service Experience” in the live phone channel. Merrill Edge Investment and Advisory teams particularly excelled in five key areas: timeliness of resolution, promptness in speaking to a person, courtesy, concern, and knowledge of the representative.

Bank of America Merrill Lynch was named Institutional Investor magazine’s “Top Global Research Firm of 2016.” This was achieved by BofA Merrill Lynch Global Research winning 225 total team positions – more than any other firm – in the 11 Institutional Investor research team surveys published this year.

On Sept. 29, Bank of America Merrill Lynch received 3 accolades across Foreign Exchange (FX) and Global Transaction Services (GTS) in EMEA Finance magazine’s Treasury Services Awards 2016, including Best Bank for Foreign Exchange Services in EMEA (fifth consecutive year); Best Bank for Foreign Exchange in Europe (fourth consecutive year); and Best Bank for Treasury Services in EMEA (second consecutive year).

According to the Nilson Report's rankings for calendar year 2015, BofA Merrill continued to be the No. 1 provider of purchasing card solutions, which includes physical purchasing cards along with related virtual card solutions. The firm improved from No. 3 to No. 2 in corporate cards and from No. 5 to No. 4 in commercial prepaid. BofA Merrill is the only global bank that retained or improved its ranking in all three Nilson categories.
Bank of America Awards 2016