Dynamics CRM is a powerful and mature Customer Relationship Management package. The course delivers a holistic view to its customer that enables client-facing employees to make expedited and educated decisions about strategic efforts in the sales, marketing, and customer service fields.

The effectiveness in managing customer relationships using CRM is directly related to level of mastery of the application. New Horizons provides training to enable to build skill set and get the most out of the extraordinary tool.

New Horizons uses Microsoft Official Curriculum to provide with the best possible training:

Microsoft Dynamics CRM 2011

80442 Introduction to Microsoft Dynamics CRM 2011
80290 Marketing Automation in Microsoft Dynamics CRM 2011
80291 Sales Management in Microsoft Dynamics CRM 2011
80292 Service Management in Microsoft Dynamics CRM 2011
80293 Service Scheduling in Microsoft Dynamics CRM 2011
80445 Reporting in Microsoft Dynamics CRM 2011
80296 Microsoft Dynamics CRM 2011 Installation and Deployment
80294 Microsoft Dynamics CRM 2011 Customization and Configuration
80295 Extending Microsoft Dynamics CRM 2011

Microsoft Dynamics CRM 4.0

8911 Installation and Deployment in Microsoft Dynamics CRM 4.0
8912 Customization and Configuration in Microsoft Dynamics CRM 4.0
8913 Applications in Microsoft Dynamics CRM 4.0
80003 Workflow in Microsoft Dynamics CRM 4.0

Contact Detail:
New Horizons Computer Learning Centers, Inc.
100 4 Falls Corporate Center, Suite 408
West Conshohocken, PA 19428-4132