Hey if your card is lost, stolen, or damaged, it can be replaced at no cost to you. To have a replacement card mailed to you, you must contact the Bank of America EDD Debit Card customer service by calling:

1-866-692-9374 (voice)
1-866-656-5913 (TTY)
Collect at 423-262-1650 (if outside the U.S.)

The EDD Debit CardSM is mailed to you when you certify for your first week and the payment is authorized by the EDD.

Subsequent payments are issued to the EDD Debit CardSM when you submit a certification and you are determined eligible for payment.

UI Customers will receive the following separately once their first benefit payment has been issued:

An Electronic Benefit Payment Notification letter.

A claim form.

The card itself in no more than five business days of receiving the notification letter.

The following items are in your EDD Debit CardSM welcome packet:

EDD Debit CardSM

Instructions and information

Wallet-size Quick Reference Guide with customer service and fee schedule information

California Employment Development Department Debit Card Deposit Agreement with
Schedule of Bank Fees

Bank of America Privacy Policy

Charges for the EDD card

No fees for the following:

Cash-back with purchases at grocery stores, drug stores, and U.S. post office locations.
ATM withdrawals at domestic Bank of America ATMs.

Two free ATM withdrawals per benefit deposit at non-Bank of America ATMs (though
the other Bank may charge a transaction or service fee).

Unlimited teller cash access at any bank or credit union that accepts Visa® cards.

Unlimited direct deposit transfers to a checking or savings account (including non-bank
of America accounts).

Unlimited balance inquiries at ATMs and online customer service.

Unlimited automated and live customer service inquiries.

Free domestic card replacement.

Fees may apply for the following:

ATM withdrawals at non-Bank of America ATMs (after the two free transactions per
deposit).

International ATM withdrawals.

Non-Bank of America ATM transactions by ATM owners who may impose an additional
“convenience fee” or “surcharge fee.”

Domestic Emergency Cash Transfer.

International Transaction Fee.