ETS Customer Service Representatives provide personal information to anyone other than the test taker, including relatives or friends.

General Inquiries

For general inquiries, including assistance with signing in to or resetting your password for your My GRE Account, contact GRE Services using one of the methods below.

Please have the following information (if applicable) available when calling or included in your written correspondence.

Name

Address

Date of birth

Test date

Registration number

U.S. Social Security number (if previously supplied)

Telephone number (U.S. residents only)

ETS Disability Services

To request testing accommodations, you must register by mail through ETS Disability Services and have your accommodations approved prior to testing.

Phone:
1-609-771-7780 or 1-866-387-8602 (toll free for test takers in the United States, U.S. Territories and Canada)

Monday–Friday 8:30 a.m. – 5 p.m. ET (except for U.S. holidays)

Email: stassd@ets.org

Fax: 1-609-771-7165

Test Question Inquiries

If you think there is an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

State the following in your letter:

Name and address of the test center

Test date and name of the test

Number and content of the question

Section in which the question appeared (if it was in the revised General Test)