HCL has a Cross-Functional Services for its IT solutions. The traditional approach of running IT services rests upon a tier-based siloed structure wherein multiple functional groups operate independently on delivering services associated with a particular technology.

HCL’s Cross-Functional Services (CFS) is a comprehensive solution to all the concerns raised by silo based IT operations.

A cross-functional layer cuts across the functional silos to help reduce the inefficiencies while ensuring the benefits of operational excellence when operating in silos

CFS relates to coordinating and synergizing the activities of different functional units for realizing the super-ordinate cross-functional goals such as constant innovation, improved quality, lower costs and seamless delivery of IT services

Benefits of CFS

Enables IT alignment to business requirements & dynamics
Provides high level of visibility to business
Provides a perfect communication platform for Robust IT governance
Enable integrated service level management
Provides a right platform for achievement of ideal IT/gold standard
Precludes blame-storming between service towers
Enables achievement of process, productivity & efficiency improvement

Contact to:

HCL Technologies Ltd.
A-9/10, Sector 3
Noida, Uttar Pradesh - 201301
India