Employees First, Customers Second investigates the progressions of HCLT's transformational venture as the organization perceived the requirement for change, made a society of trust through straightforwardness, turned the authoritative pyramid on its head, and moved the obligation of progress from the workplace of the CEO to the workers utilizing little impetuses, or "blue sea beads," that delivered enormous results.

What is "Representatives First" Philosophy?

HCLT challenged customary way of thinking when it flipped around the administration structure. By putting representatives first and clients second, HCL could actuate the worth zone - the spot where bleeding edge workers associate with clients and make genuine quality for them

What has happened in the most recent 3 years?

● HCLT developed at a CAGR of 24 % and expanded its business sector capitalization by 186% in the most recent 3 years

● Doubled the quantity of $10 Mn, $20 Mn and $50 Mn clients and tripled the quantity of $100 Mn clients

● HCLT's income per worker is amongst the most astounding in the Indian IT industry today

● HCLT was additionally included as a standout amongst the most creative and troublesome organizations all around –

- Included in the primary ever Executive Dream Team distributed by Fortune

- Emerged as the top positioning IT Services organization in APAC, in Forbes Asia's 'Fab 50 List'

- Ranked by TPI in the Top 6 Global Service Providers by TCV over ALL 3 geologies (Americas, EMEA, APAC)

The EFCS Transformation

HCL executed a four-stage change for its "Representatives First" voyage. These were:

Mirror, Confronting the Truth

Utilizing Transparency to Build Trust

Modifying the Management Pyramid

Recasting the Office of the CEO