HCL Technologies invites application form for vacancy of Deputy General Manager GM post in Noida.

HCL Technologies General Manager GM vacancy-

Designation Deputy General Manager

Location Noida

Country INDIA

Job Description (Posting)-

GM (1.) P&L responsibility
Expansion of services to fill all gamut’s of infrastructure-increase breadth.
Focus on project opportunities and transformation initiatives
ITIL process definitions and implementation
Automation in service delivery
Resource management
Utilization
Billing
Management reporting
Conduct regular in depth service and process audits.
Employee retention, motivation and training
Focus on grooming people from L1 to L2, L2 to L3 within select timelines
Value add to customer-YOY by working closely with the Transformation and
Consulting group for:
Architecture gap assessment studies
Implementation of new technologies
Consolidation/virtualisation opportunities
Reduce business impact of outages
Cost savings through better solutions
Enhance operational efficiencies
Overall SLA management – Operation interaction with technologies Lead /
Service Owner
Overall Customer and Employee Satisfaction

Experience >11 Years

Qualification BE/B.Tech (Hons)

No. of Positions 1

Skill (Primary) Technical Competencies-Architecture-Microsoft Technologies

Removal Date 09-Mar-2017