As you asking I am telling under HCL Technologies Order Management and Utilites BPO Services, it becomes imperative for the Utility Industry to re-define its technology and business process capabilities. HCL provides utility services for global clients across, the US and the UK, understands the challenges and knows where the opportunities are, to create greater efficiencies and adaptability.

HCL Expertise in Utilities Segment


60 million transactions handled on Customer Support, Metering Support and Dispute Management

More than 700+ qualified and certified Collection Experts to manage Debt Collections

Dedicated WFM platforms and process to forecast ever fluctuating utility transactions

20+ billing processes and over 15 million billing transactions handled for various regulatory clients

Proven Process compliance and understanding of OFWAT, OFCOM, OFGEM, FDCA, FDCG, OFT

Post Processing experience of 3 million+ transactions, purging 90 million archive pages and scanning an estimated 40-50 million pages


Advantage

HCL’sBPO services across the utilities sector allows companies to achieve their objectives through:

Process improvement
Labor arbitrage
Technology innovation

HCL’s Strong Experience in Regulatory Constraints like OFCOM, OFWAT, OFGEM, OFT, FDCG, FDCA etc.
HCL utility Centre of Excellence brings in tangible business benefits for the utility segment by:

Reducing Daily Sales Outstanding
Reducing Customer Disputes
Increasing Collection Amount
Reducing On Account Receipts
Ensuring Quality Accuracy and meeting Cycle Time Adherence

15 years of rich experience in Utilities Transformation and SAP for global utility clients
Proven Utility Back Office Solution, Works and Asset Management, CRM and Billing