Some questions/study materials for preparation of IBPS (Institute of Banking Personnel Selection) S.O (Specialist Officer) HR/Personnel Officer – Exam are as follows:

1. The understanding, prediction, and management of human behavior in organizations is referred to as ______________. a) Organizational design b) Organizational development c) Organizational behavior d) Organizational culture Ans: C

2. All managers play the role of hiring, training, motivating, and disciplining employees. This role may be termed as a) Figurehead role b) Leadership role c) Liaison role d) None of the above Ans: B

3. A manager interacting with individuals are groups inside or outside the organization performs the role of a __________. a) Leader b) Figurehead c) Liaison d) Ambassador Ans: C

4. Managers have to play several roles while performing their duty. One of these roles, called the interpersonal role, depends on the extent of interpersonal relationships involved. The interpersonal roles of a manager include: a) Liaison role b) Decision role c) Figurehead role d) Informational role Ans: 3

5. which of the following approaches is widely applied in the field of organizational behavior and used mostly in the analysis of perception, personality and attitude, motivation, and goal setting? a) Behavioristic approach b) Social learning approach c) cognitive approach d) All of the above Ans: C

6. _________is a field of study that is relevant to organizational behavior in terms of social perception and social learning. It attempts to understand the behavior of people in society and to find the rationale behind it.
Page 77
IBPS S.O HR/Personnel Officer – Exam Cracker The Institute of Banking Training 77 a) Cognitive frame work b) Behavioristic theory c) Social cognition d) Organization theory Ans: C

7. In the social learning approach to organizational behavior, which is considered the most appropriate unit of analysis? a) Behavior b) People c) Environment d) Both a and b Ans: A

8. Albert Bandura defined ________as a continuous reciprocal interaction among cognitive, behavioral, and environmental determinants. a) Culture b) Behavior c) Stimulus d) Learning Ans: B

9. The organizational behavior model based on social learning is known as the SOBC model. In this model, the letter ‘O’ denotes a) Organization b) Organ c) Organism d) None of the above Ans: C

10. _______refers to the heterogeneity of employees in organization in terms of gender, race, and ethnicity. Globalization Workspace diversity Cosmopolitanism Secularism Ans: B

11. The second generation of the information age is characterized by all of these expect a) Advanced electronic communications systems b) Simple automated data processing c) Information super highway d) Advanced decision-making capabilities Ans: D

12. In the ________model of organizational behavior, employees cease to depend on managers, but their dependence on the organization increases. a) Custodial b) Supportive c) Collegial d) Autocratic Ans: A

13. Which among the following models of organizational behavior is an extension of the supportive model? a) Lewin’s three-step model b) Collegial model c) Autocratic model d) Porter-Lawler model Ans: B

14. ‘Behavioral science considers the influence of various elements of the complex external environment on people’s behavior.’ Identify the element which is not among these. a) Social systems b) Economical systems c) Technical systems d) Psychological systems Ans: D

15. _________refers to act of motivating people in organizational settings to develop teamwork which accomplishes individual as well as organizational goals effectively. a) Cognition b) Psychology c) Human relation d) Organizational development Ans: C

16. ________ is known as the father of scientific management According to him ‘ specific scientific methods could help people perform their jobs effectively and efficiently’. a) Elton Mayo b) Fredrick W. Taylor c) S.G. Huneryager d) Fred Luthans Ans: B

17. With regard to the behavior of individuals at work, Douglas Mc Gregor formulated two sets of assumptions. These assumptions are called i. Theory X ii. Theory Y iii.Cognitive theories iv.Social learning theory Only I and ii Only I, iii and iv Only ii, iii and iv Only iii and iv Ans: A

18. Employess are basically lazy and they dislike work. This is the assumption of a) Theory X b) Theory Y c) Theory Z d) Both a and b Ans: A

19. The assumptions of Theory X, which serve as the basis for most organizational principles, have given rise to a) Tough management practices b) Soft management practices c) Theory Z d) Both a and b Ans: D

20. According to Theory X, the tough methods used to improve employee performance are depicted as: a) The stick b) Punishment c) Pay cut d) Disincentives Ans: A

21. Job enrichment can be defined as a) an individual general attitude towards his/her job b) the extent to which a person identifies psychologically with his/her job. c) the vertical expansion of jobs which increases the planning execution and evaluation of his/her work. d) an employees satisfaction with a particular organization and its goals. Ans: C

22. Major players in the IT industry like IBM, intel, and HP, also known as Theory Z organizations, have adopted which style of management? a) American b) Japanese c) French d) Combination of a and b Ans: D

23. The theory Z organization were a) American by origin, but both American and Japanese in their business operations b) Japanese by origin, but both American and Japanese in their business operations c) American by origin, but Japanese in their business operations d) Japanese by origin, but American in their business operations Ans: A

24. In the ________management style, employees are provided employment until they retire at the age of 55 a) American b) Japanese c) Indian d) None of the above Ans: B

25. Organizations can either follow a centralized or decentralized approach in making decisions. What is the main feature of a centralized management system? a) the power of decision making rests with the top management b) the power of decision-making is distributed among different individuals at various levels in the organization c) There are innumerable rules, regulations, and standard operating procedures d) Rules and procedures are flexible Ans: A

26. According to Charle’s Darwin’s theory of evolution, human beings evolved just like other animals. The theory, in turn, opened up a new area of study called a) Sociobiology b) History c) Anthropology d) Economics Ans: A

27. _________deals with the biological basis of all forms of social behavior in all organisms, including human beings. a) Sociology b) Sociobiology c) Social psychology d) Anthropology Ans: B

28. According to social biologists, many dimensions of human social behavior have biological roots. This is reflected in human characteristics (s) like a) Living in groups b) Parental love c) Aggressiveness d) All of the above Ans: D

29. Expect ______ , the others are all external factors that influence human behavior. a) Environment b) Situations c) Instincts d) Behavior of other individuals Ans: C

30. ________refers to the involuntary actions performed by a person without considering the consequences. a) Instinct b) Thought c) Trait d) Belief Ans: A

31. _________is an internal factor that causes individuals to display certain types of behavior like anger, frustration, love or hatred. a) Cognition b) Instinct c) Personality d) Thought process Ans: B

32. Which of the following models represent the views of behaviorists? a) S-R Model b) R-S Model c) S-O-R Model d) A-B-C Model Ans: A

33. Human beings generally differ in many ways. Which of the following processes is basically similar in most people? a) Perception b) Learning c) Behavior d) Motivation Ans: B

34. ______can be termed as a relatively permanent change that occurs in a person’s belief’s and attitudes with time and experience. a) Behavior b) Perception c) Personality d) Learning Ans: D

35. ________determines the behavior of individuals, workgroups, and affects the overall performance of the organization a) Perception b) Attitude c) Belief d) Skill Ans: B

36. Associative learning and instrumental are two process involved in a) Formal learning b) Informal learning c) Cultural learning d) Social learning Ans: B