Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous apex statutory body which regulates and develops the insurance industry in India.

It was constituted by a Parliament of India act called Insurance Regulatory and Development Authority Act, 1999 and duly passed by the Government of India


Mission Statement of the Authority


-To protect the interest of and secure fair treatment to policyholders;

-To bring about fast and orderly growth of the insurance industry (including annuity and superannuation payments), for the benefit of the common man, and to provide long term funds for accelerating growth of the economy;

-To set, promote, monitor and enforce high standards of integrity, financial soundness, fair dealing and proficiency of those it regulates;

-To ensure speedy settlement of genuine claims, to prevent insurance frauds and other malpractices and put in place effective complaint redressal machinery;

-To promote fairness, transparency and orderly conduct in financial markets dealing with insurance and build a reliable management information system to enforce high standards of financial soundness amongst market players;

-To take action where such standards are not enough or ineffectively enforced;

-To bring about optimum amount of self-regulation in day-to-day working of the industry consistent with the requirements of prudential regulation.



IRDA has implemented the Integrated Grievance Management System (IGMS) to provides a gateway for policyholders to register complaints with insurance companies first and if need be escalate them to the IRDA Grievance Cells.

IGMS is a comprehensive solution which not only has the ability to provide a centralized and online access to the policyholder but complete access and control to IRDA for monitoring market conduct issues of which policyholder grievances are the main indicators.

It uses Web interface to ensure that it is accessible at all places and is on real time.

IRDA Grievance Call Centre (IGCC) can be accessed through

-a toll free number 155255 for voice calls

-complaints [at] irda [dot] gov [dot] in


Address for communication for complaints by paper/fax:
Consumer affairs Department,
Insurance Regulatory and Development Authority,
9th Floor, United Towers, Basheer bagh,
Hyderabad -500 029
Fax 91 – 40 – 66789768