Hi I am looking for the information on the Job requirement in Quality Control department which is available in Pune?

EXL (Nasdaq:EXLS) is a main business process arrangements organization that helps organizations drive business affect and adjust speedier to the changing worldwide commercial center. EXL gives operations administration, implanted examination and innovation stages to associations in the managing an account and budgetary administrations, social insurance, protection, utilities, transportation and logistics, and travel commercial ventures.

Designation
Assistant Manager - Quality Process Exellence
Pune - 2 Opening(s)

Job Description
Position Title, Responsibility Level

QC Assistant Manager - Process Excellence

Function:
Quality & Process Excellence

Reports to :
Manager / Sr. Manager - Process Excellence

Span of Control:
15-20 QCAs / 2-4 AMs or Lead AMs

Location:
Pune

Fundamental Function:

The QC Manager BB is in charge of guaranteeing smooth working of Quality Compliance capacity in customer forms while guaranteeing that inside and customer consistence prerequisites are met and helping with driving incremental upgrades.

Key Functions:

Set up of QC for new process/customers requiring broad cooperation with customers to comprehend and catch all prerequisites

Help with set up of SLAs and persistently benchmark forms, standard execution and target setting

Plan new procedures for QC working to meet customer particular necessities

Hatching of QC in all new procedures.

Perform continuous surveys to guarantee consistence to QSD to all accreditation and inside/customer necessities

Encourage and recognize potential zones for development and effectively take an interest in change activities and drive incremental enhancements through AIM

Guarantee the viable running and updation of the PROMPT framework and precise rating of procedure execution viz- - viz SLA targets

Encourage and recognize potential zones for development; lead change Projects utilizing the DMAIC and other incline six sigma techniques like DFSS and so on.

Train/coach AMs and QCAs and operations groups on quality devices and ideas

Business advancement in select ranges; support in RFP, RFI reactions from quality viewpoint

Specialized Skills:

Great working learning of MS Office MS Excel, Power Point, Word Doc, Outlook

Information of calls recording framework and its utilization (NICE, Witness, and so forth.) favored

Process Specific Skills:

Ideally information of industry area being adjusted to (illustration, Insurance, Banking, and so on.)

Incline Six Sigma BB Training/Certification from rumored association/establishment

Learning of value frameworks (ISO, COPC) best

Desired Profile
Please refer to the Job description above

Experience
3 - 7 Years

Industry Type
BPO / Call Centre / ITES

Role
Team Leader -(NonTechnical)

Functional Area
ITES, BPO, KPO, LPO, Customer Service, Operations

Education

UG - Any Graduate - Any Specialization

PG - Any Postgraduate - Any Specialization

Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Compensation: 4,00,000 - 6,00,000 P.A. Best In The Industry

Keywords
Quality Tools QC Management Lean Six Sigma Copc Quality Management Process Excellence Quality Systems Quality Compliance qa compliance quality control compliance quality assurance compliance quality audit

Contact
Ashu Gupta
EXL Servicescom ( I ) Pvt Ltd
A-18, Sector 59, Noida 201301
NOIDA,Uttar Pradesh,India 201301
Telephone 91-120-0000000
Email ashu.gupta@exlservice.com