Grievances related to operations like Bus cancelled, Bus breakdown, change in class of service (lower class operated), Bus did not pick-up passenger at pickup point, complaints against operating crew / counter staff / booking agents etc., may be sent to gmtraffic@ksrtc.org.

Grievances related to the bus / vehicle related issues such as cleanliness, display of boards, torn seats etc., may be sent to cmem@ksrtc.org

Such request has to be sent within 30 days from the date of journey.

Request received after 30 days will not be considered.

Contact numbers: 7760990034 / 7760990035 (between 07:00-22:00 hrs on all days)

Contact numbers:

7618765800 and 7618765900, during office hours on all working days (between 10:00 - 17:30 hrs on Monday-Fridays and 10:00 - 13:30 hrs on Saturdays)

General Enquiry / Call Centre

Contact Number: 080-49596666 (24 hours)

Passengers can contact Call Center for all Enquiry / Grievances / refund claims on KSRTC services.

Grievances can be submitted over telephone also.

Address-

KSRTC,
Central Office,
Bangalore-560 027.