The Eastern Institute for Integrated Learning in Management is a private educational institution located in South Sikkim district in the Indian state of Sikkim. EIILM is run by Rai Foundation.

The Syllabus of the Total Quality Management Subject of the MBA Course of the EIILM University is given below

Unit 1: Basic TQM Concepts
Introduction; Development of the Importance of Quality Management; Quality and Public; Factors Affecting Quality; Total Quality Management: Introduction and Principles.

Unit 2: TQM Philosophies
Approach to Quality: Deming, Juran, Crosby, Kaizen,Shigeo Shingo, Ishikawa, Taguchi.

Unit 3: Concept of Quality Circles
Objective; Process of Operation of Quality Circles; Using the Concept; Fish Bone; Application in Organization.

BLOCK - II

Unit 4: Six Sigma
Introduction; Deviation and Standard Deviation; Phases and Defective Units of Six Sigma; Its Importance; Overview of Master Black andGreen Belt.

Unit 5: Leadership
Definition; Characteristics of Quality Leaders; Leadership Concepts; Role of TQM Leaders.

Unit 6: Customer Satisfaction
Introduction; Customer Perception of Quality; Feedback; Service Quality; Customer Retention.

BLOCK - III
Unit 7: Performance Measures
Quality Costs; Basic Concepts; Performance Measure Presentation; Appraisal Cost Category; Collection and Reporting; Analysis; Deming Prize; MBNQA.

Unit 8: Tools and Techniques
Pareto and Process Flow Diagram; Check Sheets and Histograms; Quality Function Deployment; QFD – Team; Design of Experiments; Control Charts; Quality Management Systems; Bench Marking.

Unit 9: Case Studies
Changing Company Culture; Xerox Corporation – Using TQM as a Competitive
Strategy; Motorola’s Secret to TQC; Motorola’s Quest for Quality.

For more Details you may Contact Eastern Institute for Integrated Learning in Management the contact Details Are given below

Contact Details :

Admission & Administrative Campus
Jorethang, District Namchi
Sikkim- 737121
India
Ph. 07838377489