As you asking here I am providing MBA Quiz Questions Answers (Business Communications Quiz) on your demand:

1. There are many barriers, which impede the listening process. Many people are poor listeners,becausethey are overly concerned with themselves. This concern, a barrier to listening is termed as
Ans: Egocentrism

2. Conflicts are inevitable. Even the most amicable people get upset at times. Disagreementsarisebecause individuals see, hear, and interpret things differently. Which of the following is/arepotentialsources of conflict?

Ans: Competition for scarce resources, Poor communication, Power struggles.

3. The success of a meeting depends on the ability of each individual member of a group tocommunicatewith the rest of the group as a whole. When conducting a meeting

4. Regardless of your background, knowledge, or skill, each time you speak it is a different and
uniqueexperience. The _______________ delivery is often referred as the “middle course”
.Ans: Extemporaneous

5. You are asked to prepare a message, which is going to be received by different people acrossthecountry. To make the communication/message effective, you mustAns: Look for the common denominators that tie the group together

6. How do you deal with your finding of customer error when responding to a claim (complaint)?Ans: Let the customer understand his/her error in using the product or service without insulting thecustomer in any way.

7. You are writing a business message to a customer regarding the benefits of a to-be introduced and abitcostlier product. You have to include evidences supporting the claims you have made regardingtheutility of the product. The evidence should be[A]As abstract as possible[B]Minimal if your subject is complex or unfamiliar[C]Enough to be convincing but not so much that it's boring[D]All of the same type, such as examples or statistics

8. You are graduating from business school in another month and entering the job market. Youreducationhas equipped you with a set of resources - qualifications, skills
–
that you now have to sell toprospective employers. What additional section would improve the effectiveness of a scannableresume?[A]An application letter should be made a part of a scannable resume, so the letter can be in thedatabase too[B]A detailed "References" section to enable the employer to check out your references before callingyou for an interview[C]A "Keyword Summary" section[D]A "Keyword Summary" section in a box

9. Two punctuation styles are customarily used in business letters: open and mixed. Standard ormixedpunctuation uses which of the following after the salutation and a comma after thecomplimentaryclose?Ans: A colon


10. When business people speak of reports, they are, in general, thinking of written, factual accountsthatobjectively communicate information about some aspect of the business. Which of the following willnot give the readers a sense of the overall structure of a report?Ans: The final outline.


11. Whether you are speaking, writing, or listening, communication is more than a single act. Instead, itisa chain of events that can be broken into five phases, feedback as the last phase. Feedback is the
receiver’s response to a message; it can t
ake a number of verbal and nonverbal forms. Which of thefollowing is not a good way to give constructive feedback?
[C]Using "you" statements; make clear where the employee is wrong[D]Making feedback well timed; there should be only a short interval between the recipient'sbehaviorand the feedback

12. Non-verbal communication is defined as the communication, which is not conveyed using words butbyour facial expressions, body movements, tone of the voice etc. The study of the non-verbal symbols isdivided into three main areas: paralanguage, proxemics, and kinesics. What does kinesics mean?Ans: A study of body movements and facial expressions

13. The listener can use a number of verbal and nonverbal cues to aid the speaker in
communicating.Sometimes nodding the head slightly or casual remarks like ‘I see’ can tell the speaker
Ans: Listener is actively involved in the communication process


14. Success in negotiation, like other things in life, does not just happen. A good deal of preparationisnecessary to understand people involved, our expectations from the negotiation, how much arewewilling to concede at the time of negotiation etc. Advantage of high bid in negotiationAns: Provides room for maneuvering

15. Sometimes -------- sessions are used to arrive at a decision. Members are encouraged to generateasmany ideas about a topic as they can. Every idea is recorded. No idea is rejected at the initialstage.The group then returns to the ideas and adopts those that seem most feasible or most usefulAns: Brainstorming