MTaaS - IT Management Platform as a Service under Infrastructure Services by HCL has a Modular, layered architecture, with each layer adding value and complimentary functionality to the input from the layer below, and providing the relevant input to the layer above.

The Solution Architecture has the following layers:

Element Monitoring & Management Layer (Function – Data Collection):
It consists of the various element managers, which collect the fault and performance data for the various IT components like systems, Networks and Applications.

Integration Layer (Function – Event Management):
All the event and performance data collected from the EMS tools is integrated in the Event Management layer for root-cause-analysis and event consolidation to give an enterprise view Of the IT events.

Service Management Layer (Function – Process Automation):
The qualified events are passed from the MOM layer to the Service management layer in the form of incident tickets, and are then tracked as such. The service management layer enables the automation of the IT processes.

IT Process Automation (Function – Visibility):
Provides an Orchestration Engine used by HCL to leverage Cross Tower Workflow Integration and Standard Task Automation is triggered. It is also used for Integration of client Service Management System for seamless exchange of Process Data

Unified Reporting Layer(Function – Visibility):
The reporting of Performance & IT Service Management is done through a unified reporting portal, which gives an integrated, multi-dimensional view of the IT operations, and provides for intelligent decision making for All levels if the IT hierarchy.


MTaaS - IT Management Platform as a Service