I want to get information about the Unisa Short Learning Programmes Course/syllabus in Basics of Total Quality Management (71811). So here can you provide me information about it?

If you want to get information about the Unisa Short Learning Programmes Course in Basics of Total Quality Management (71811), then here I am telling you about it, as you want.


Admission requirements
Applicants should have Senior Certificate or an equivalent NQF level 4 qualification or proven appropriate work experience

Duration
Six months

Language medium
English

Syllabus/Content Topics

Topic 1

Introduction to quality and total quality management (TQM)

Study unit 1: Understand quality and quality defined

Study unit 2: Towards a holistic approach to quality and TQM defined

Topic 2

Leadership, quality culture and self- management for life excellence

Study unit 3: The primary culture-building tasks of leadership

Study unit 4: Creating and maintaining a quality culture

Study unit 5: Self-management for life excellence

Topic 3

Measurement and the systems, tools and techniques for quality improvement

Study unit 12: Introduction to systems and processes for quality

Study unit 13: Measuring quality, self-assessment and benchmarking

Study unit 14: Basic tools and techniques for quality improvement

Quality Management Systems and TQM Implementation (CSTQ02J)
HEQF Level of Module - 5
Credits of Module - 12
Syllabus/Content Topics

Topic 1

Concepts and principles of systems for quality management

Study unit 1: System definition, concepts and principles

Study unit 2: A quality management system

Topic 2

The ISO 9001: 2000 quality management system (QMS) standard

Study unit 3: Overview of QMS standards (ISO 9000, 14001 & OHSAS 18001)

Topic 3

Strategies for implementing change

Study unit 4: Strategy definition, formulation and implementation

Study unit 5: Key elements of a change process

Topic 4

Managing change and implementing TQM

Study unit 6: Managing the change process and risk

Study unit 7: Successful TQM implementation

Topic 5

Sustaining continuous improvement

Study unit 8: Basic approaches to improvement

Study unit 9: Keeping TQM effective


Programme administrator(s)
Tshepang Masipa
Tel: 012 352 4319 / 4234
Cell: 071 442 4053
Email: masiptw1@unisa.ac.za


CBM Help Desk:
Tel: (012) 352 4288 / 4170 / 4317 / 4383
Fax: 012 429 4150
E-mail: cbm@unisa.ac.za