Will you tell what is the role of Customers Relations Assistants (CRA) in Delhi Metro Rail Corporation (DMRC). please tell is there any vacant position in DMRC on the post of the CRA , what salary DMRC offers to the employee working on the role of CRA.

Don’t worry I will let you know information of Delhi Metro Rail Corporation Limited CRA post and along with role of post.

Role
Customer Relations Assistants (CRAs) have to pursue their duties at the Customer Care Centre.

They are responsible for dealing with commuters including ticketing, disseminating passenger information, customer service, arranging assistance for passengers with disabilities, attending customer grievances, assisting station controller in handling abnormal situations such as crowd management, station evacuation etc.

After joining the DMRC organization, CRA are given training in First-Aid, Fire-Fighting, Security, Station Management, Telecom, Automatic Fare Collection System, General Rules and Procedures, Communication Skills and Spoken English, Customer Orientation & Soft Skills, Disaster Preparedness, etc.

For the post of CRA, a candidate is expected to possess the highest standard of medical fitness, including naked vision of 6/6.

The main job of a Customer Relations Assistant is to interact and provide assistance to the commuters and travelers at the Customer Care Centers (CCC). The other tasks assigned to a CRA are as follows:
Catering to the needs and problems of the commuters
Looking after Metro Stations
Managing Operation Control Centers

Tentative pay
Rs. 10170 to Rs. 18500 per month

Types of Training
Initial Training

Refresher Training

Reshuffling Training

Training on Promotion

Special training


Address:-
Delhi Metro Rail Corporation Limited
Metro Bhawan Fire Brigade Lane, Barakhamba Road, New Delhi, Delhi 110001

Phone:-
011 2341 7910