The SAP CRM application is an integrated customer relationship management (CRM) software manufactured by SAP SE

It targets business software requirements of midsize and large organizations in all industries and sectors.

SAP's CRM solution includes several modules that support key functional areas including:

SAP CRM Sales
SAP CRM Marketing
SAP CRM Service
SAP CRM Analytics
SAP CRM Interaction Center
SAP CRM Web Channel (which includes E-Commerce, E-Marketing and E-Service)
SAP Hybris
SAP CRM Partner Channel Management
SAP CRM WebClient UI
SAP CRM Investigative Case Management (ICM)
SAP CRM Social Service
SAP CRM Loyalty Management (LM)
SAP CRM Real Time Offer Management (RTOM)
SAP CRM Mobile Solutions
SAP CRM Trade Promotion Management (TPM)

Latest Versions

SAP CRM 7.0 Enhancement Package 3
SAP CRM 7.0 Enhancement Package 2, Version for SAP HANA
SAP CRM 7.0 Enhancement Package 2
SAP CRM 7.0 Enhancement Package 1
SAP CRM 7.0