SAP CRM provides best-in-class functionality for marketing, sales and service. It supports customer-facing business processes across multiple interaction channels.

SAP CRM enables organizations to focus on strategies for customer-driven growth and to differentiate themselves in the market by providing a superior customer experience

SAP CRM Online training by YEKTEK has two different courses to offer i.e
SAP CRM Technical
SAP CRM Functional.

YEKTEK has real time and certified consultants to provide SAP CRM Online training

Prerequisites
Not require anything. Training is designed in such a way that anyone can understand it.

Course Content
BASE CUSTOMIZING
1) Business Partner
2) Defining BP Roles
3) Number Ranges and Grouping
4) BP Related Customizing
5) Product master Record
6) Products Types, Maintain Product
7) Product category and Hierarchy
8) Attributes, Set types, category hierarchy etc
9) Organizational Model
10) Organizational Management
11) Organizational Data Determination
12) Territory Hierarchy
13) Territory Management

CRM SALES
1) Business Transaction Processing
2) Setting for Leads
3) Settings for opportunities
4) Survey Suite
5) Item Category Determination
6) Copying Control for Business Transaction
7) Quotation and Sales Order
8) Partner Processing
9) Status Profile
10) Text Determination Procedure
11) Questionnaires (Survey Suite )

CRM PRICING
1) Overview of Pricing
2) Condition Technique
3) Condition Record
4) Pricing procedure

CRM SERVICE
1) Service Organization Model
2) Overview of Service Transactions
3) Installed Base Management
4) Complaints
5) Catalogs, Codes and Profile
6) Service Level Agreements

MARKETING
1) Overview of marketing management in my SAP CRM\
2) Creation of Marketing Attributes
3) Marketing and campaign planning
4) Creation of Target Groups,Profiles etc.
5) Planning and performing marketing projects
6) Personalized mail forms
7) External List Management
8) Activity Management

CRM WEB UI
1) Structure of CRM Web Client framework
2) BP Role Configuration
3) Layout Profile
4) Technical Profile
5) Navigation Bar Profile
6) Role Config key
7) Web Client UI Framework
8) Adjustment of Work Centers
9) BSP Component Workbench

MIDDLEWARE
1) Middleware overview
2) RFC
3) Initial data load
4) Delta Load
5) Inbound Que, Out Bound Que
6) Error Handling and Monitoring
7) Data Transfer between ERP and SAP CRM
8) Admin Console


Additional Topics
1) ASAP Methodology including all Projects Stages
2) Interview Tips
3) Real time Project Base Scenario
4) Real Time Docs Like Business Blue Print, functional Specification , KUT etc
5) Overview of Testing Process
6) Resume Preparation etc

Contact:
+91-8500-285-250 (India)
+1-312-833-4785 (USA)