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Sikkim Manipal University (SMU) MBA 1st Semester Exam Question Paper
Management process and Organization Behavior

PART A
Q. 1 _____ is a complex set of these beliefs, values and techniques for dealing with the environment, which are shared among contemporaries and transmitted from one generation to the next
A) Attitude
B) Culture
C) Socialization
D) Personality

Q. 2 Norming is the _____ stage in the Model of Group Development proposed by Bruce Tuckman
A) First
B) Second
C) Third
D) Fourth

Q. 3 _____ is the opposite of reinforcement
A) Extinction
B) Punishment
C) Negative Reinforcement
D) All of the above

Q. 4 In _____ method, an individual or a group is given the role of critic
A) Brianstorming
B) Devil’s Advocacy
C) NGT
D) Delphi

Q. 5 According to _____, “a child’s physical characteristics may be related to his approach to the social environment, to the expectancies of others, and to their reactions to him”
A) Mischel
B) Gordon Allport
C) Paul H Mussen
D) H. A. Murray

Q. 6 _____ is an individual difference that lends consistency to a person’s behaviour
A) Personality
B) Emotion
C) Attitude
D) Belief

Q. 7 _____ is an unhealthy, insecure pattern of behaviour that leads to separation in relationships with other people
A) Over Dependence
B) Counter Dependence
C) Self-reliance
D) Negative Affectivity

Q. 8 The _____ technique can be used to improve the operations of the total organization
A) Team Building
B) Survey Feedback
C) Virtual Team
D) Delphi

Q. 9 _____ are-emotional activities the help members maintain their involvement in the group and raise their personal commitment to the group
A) Maintenance Roles
B) Work roles
C) Informer roles
D) Norms

Q. 10 _____ is the degree of worth and respects those other members of group accord with individual group members
A) Cohesiveness
B) Status
C) Leadership
D) Task

PART B
Q. 1 Characteristics of Attitudes are:
i) An Attitude is the predisposition of the individual to evaluate some objects in a favourable or an unfavourable manner
ii) The most pervasive phenomenon is “attitude”
iii) Attitudes are similar to v
A) Except i)
B) Except ii)
C) Except iii)
D) Except iv)

Q. 2 State the true points with respect to Identification:
i. Identification can be viewed as the difference of behaviour including feelings and attitudes between child and model
ii. Identification can be looked at as the child’s motives
or
A) Only I
B) i and ii
C) ii and iii
D) i, ii and iii

Q. 3 In ERG,
A) E= Existence, R= Relatedness, G= Growth
B) E= Extra, R= Relatedness, G= Goal
C) E= Expert, R= Relatedness, G= Growth
D) E= Experience, R= Relatedness, G= Goal

Q. 4 In perception, factors in the perceiver are:
A) Attitudes, Motives, and Proximity
B) Time, Work Setting and Social Setting
C) Novelty, Motion and Sound
D) Experience, Expectation and Interests

Q. 5 _____ leads to uncertainty, a lack of predictability in a person’s daily tasks and activities and may be caused by job insecurity related to difficult economic times whereas _____ may be caused by inability to influence the timing of task
A) Role Demands, Task Demands
B) Task Demands, Role Demands
C) Lack of Control, Change
D) Change, Lack of Control

PART C
Q. 1 Principles of Social Learning Theory are:
1. People can learn by observing the behaviours of others and the outcomes of those behaviours
2. Learning can occur without a change in behaviour
3. The consequences of behaviour play a role in le
A) 1, 2 and 3
B) 1, 3 and 4
C) 2, 3 and 4
D) All of the above

Q. 2 Erickson theory of Personality includes:
a. The ego is of utmost importance
b. Part of the superego is able to operate independently of the id and the ego
c. The ego is a powerful agent that can adapt to situations, thereby promoting m
A) Except a
B) Except b
C) Except c
D) Except d

Q. 3 The Important Factors influencing Organizational Effectiveness are:
1. Leadership style
2. Culture
3. Strategic planning
4. Environment
5. Technology
6. Human Resource Development
7. Coercion
8. Structural Design
9.
A) Except 9
B) Except 7
C) Except 7 and 9
D) All of the above

Q. 4 Attitude-Behaviour correspondence depends of these things:
1. Attitude Specificity
2. Attitude Relevance
3. Degree of Influence
4. Personality Factors
5. Social Constraints
A) 1, 2, 3 and 4
B) 1, 2, 4 and 5
C) 2, 3, 4 and 5
D) 1, 2, 3, 4 and 5

Q. 5 Match the Sets
Set A
1. Floyd L. Ruch
2. Gordon Allport
3. J.B Kolasa
4. Gluck
5. James D Thompson and Donald Van Houten
Set B
a. “Personality is a pattern of stable states and characteristics of a person that influence
A) 1-a, 2-b, 3-c, 4-d, 5-e
B) 1-d, 2-c, 3-b, 4-a, 5-e
C) 1-a, 2-b, 3-d, 4-e, 5-c
D) 1-d, 2-e, 3-a, 4-b, 5-c