The details of the Bilingual - Spanish - Sr Customer Service Representative offered by Bank of America have been mentioned below:

Job description
Bilingual - Must be fluent in both Spanish and English - Handles more multifaceted escalated customer calls in order to resolve in the most reasonable manner for all parties concerned. Calls are non-routine and entail deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive acquaintance of the organization, products and/or services. Possesses high level of technological skills. May require highly developed problem solving skills and involve cross selling or up selling other financial products. Typically requires one to three years of customer services experience.

Qualifications
Required Skills:
• Bilingual - Must be fluent in both Spanish and English
• Requires basic knowledge of the organization, products and/or services
• Excellent communication and problem-solving skills
• One year of experience
• Solid understanding of the Inbound Call Center
• Ability to adapt quickly to change
• Proven ability to meet and exceed productivity and quality monitoring goals
• Excellent PC skills
• Must be a team player
• Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
• 1+ years of customer service experience.
• 1+ years of telephone sales experience
• 1+ years of financial industry or mortgage servicing experience

Posting Date: 08/07/2016
Location: US-DE-Newark
Language: Spanish
Travel: No
Full / Part-time: Fulltime
Hours Per Week: 40.00
Shift: 1st Shift
Weekly Schedule: 1st and 2nd shifts accessible between the hours of 8am and 8pm