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  #1  
April 18th, 2015, 10:24 AM
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Syllabus TQM PTU

I am the student of B.Tech Industrial Engineering & Management in Punjab Technical University, Jallandhar and I have missed the syllabus of Total Quality Management subject of it so can you please provide me the syllabus of Total Quality Management so that I can get preparation of this subject?
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  #2  
February 18th, 2017, 05:47 PM
Unregistered
Guest User
 
Re: Syllabus TQM PTU

Hi buddy I am student of Punjab Technical University (PTU) Jalandhar and doing B.Sc in Airlines Tourism and Hospitality Management from there , here looking for TQM (Total Quality Management) paper syllabus so would you plz provide me here ??
  #3  
February 18th, 2017, 05:47 PM
Super Moderator
 
Join Date: Mar 2012
Re: Syllabus TQM PTU

TQM (Total Quality Management) paper is part of Punjab Technical University (PTU) Jalandhar B.Sc in Airlines Tourism and Hospitality Management program in 4th sem , as you asking here I am providing its syllabus on your demand :


4th Semester
BTA18 – Total Quality Management
Internal Marks:40
L T P
External Marks: 60
4 0 0
Total Marks: 100
1: Origin of the Quality Movement
* Historical Development of the Quality Movement
* Concept of Total Quality Management
* The Quality Gurus
* The Baldrige Quality Award
2. Total Quality Management
* Key Elements
3. The Total Quality Management Tool Kit
* Definition of the the Seven Statistical Tools
- Pareto Diagrams
- Cause & Effects Diagram
- Histograms
- Control Charts
- Scatter Diagram
- Graphs
- Check Sheets
4. Quality Aspects in a Service Organization
* Why Service organizations are different ?
* What matters most to customers ?
* Managing Quality in Service organizations
* Quality Control
- Just- in-time concept
- Deming’s Principle
5. Human Resource Development and Quality Management
* Role of HRD,Training and development
* Changes related to performances and its measurement
* Importance of Frontline staff
6. Building a Quality organization
* Organizing and implementing- Total Quality Management
* Roles in organizational transition to TQM
- Small groups and Employee involvement
- Teams for TQM.
- Quality Circles
7. Benchmarking.
8. Educating the customers about Quality .
9. ISO Series
10. Obstacles to TQM


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