#1
April 18th, 2015, 10:24 AM
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Syllabus TQM PTU
I am the student of B.Tech Industrial Engineering & Management in Punjab Technical University, Jallandhar and I have missed the syllabus of Total Quality Management subject of it so can you please provide me the syllabus of Total Quality Management so that I can get preparation of this subject?
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#2
February 18th, 2017, 05:47 PM
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Re: Syllabus TQM PTU
Hi buddy I am student of Punjab Technical University (PTU) Jalandhar and doing B.Sc in Airlines Tourism and Hospitality Management from there , here looking for TQM (Total Quality Management) paper syllabus so would you plz provide me here ??
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#3
February 18th, 2017, 05:47 PM
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Re: Syllabus TQM PTU
TQM (Total Quality Management) paper is part of Punjab Technical University (PTU) Jalandhar B.Sc in Airlines Tourism and Hospitality Management program in 4th sem , as you asking here I am providing its syllabus on your demand : 4th Semester BTA18 – Total Quality Management Internal Marks:40 L T P External Marks: 60 4 0 0 Total Marks: 100 1: Origin of the Quality Movement * Historical Development of the Quality Movement * Concept of Total Quality Management * The Quality Gurus * The Baldrige Quality Award 2. Total Quality Management * Key Elements 3. The Total Quality Management Tool Kit * Definition of the the Seven Statistical Tools - Pareto Diagrams - Cause & Effects Diagram - Histograms - Control Charts - Scatter Diagram - Graphs - Check Sheets 4. Quality Aspects in a Service Organization * Why Service organizations are different ? * What matters most to customers ? * Managing Quality in Service organizations * Quality Control - Just- in-time concept - Deming’s Principle 5. Human Resource Development and Quality Management * Role of HRD,Training and development * Changes related to performances and its measurement * Importance of Frontline staff 6. Building a Quality organization * Organizing and implementing- Total Quality Management * Roles in organizational transition to TQM - Small groups and Employee involvement - Teams for TQM. - Quality Circles 7. Benchmarking. 8. Educating the customers about Quality . 9. ISO Series 10. Obstacles to TQM |
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