Hey!! As per your demand here I am providing you syllabus of the ME 7 Sem Total Quality Management of VTU

Part A

Unit-1
Principles and Practice
Definition, basic approach, gurus of TQM, TQM Framework, awareness, defining quality, historical review, obstacles, benefits of TQM.

Unit-2
Leadership
Definition, characteristics of quality leaders, leadership concept, characteristics of effective people, ethics, the Deming philosophy, role of TQM leaders, implementation, core values, concepts and framework, strategic planning communication, decision making,

Unit-3
Customer Satisfaction and Customer Involvement
Customer Satisfaction : customer and customer perception of quality, feedback, using customer complaints, service quality, translating needs into requirements, customer retention, Case studies. Employee Involvement – Motivation, employee surveys, empowerment, teams, suggestion system, recognition and reward, gain sharing, performance appraisal, unions and employee involvement, case studies.

Unit-4
Continuous Process Improvement Tools and Techniques
Continuous Process Improvement: process, the Juran trilogy, improvement strategies, types of problems, the PDSA Cycle, problem-solving methods, Kaizen, reengineering, six sigma, case studies. Tools and Techniques: Benching marking, information technology, quality management systems, environmental management system, quality function deployment, quality by design, failure mode and effect analysis, product liability, total productive maintenance.

Part B

Unit-5
Quality Management Tools
Why Why, forced filed analysis, nominal group technique, affinity diagram, interrelationship digraph, tree diagram, matrix diagram, prioritization matrices, process decision program chart, activity network diagram.

Unit-6
Statistical Process Control
Pareto diagram, process flow diagram, causeand- effect diagram, check sheets, histograms, statistical fundamentals, Control charts, state of control, out of control process, control charts for variables, control charts for attributes, scatter diagrams, case studies.

Unit-7
Building and Sustaining Performance Excellence in Organizations
Making the commitment to total quality, organizational culture and total quality, change management, sustaining the quality organization, selfassessment processes, implementing ISO 9000, Bald ridge, and six sigma, a view toward the future.

Unit-8
Design for Six Sigma
Tools for concept development, tools for design development, tools for design optimization, tools for design verification, problems.

Contact Details:
Visvesvaraya Technological University
Jnana Sangama, VTU Main Road, Machhe, Belagavi, Karnataka 590018
Phone: 0831 249 8196