As you requires I am here telling you about the ability requirements and work profile for Technical Support Officer (TSO) post job at HCL Technologies.

Ability requires:
Able to work independently and efficiently to meet SLA

Able to promptly answer support related email, phone calls .

Individual should be able to work effectively in a team .

Education-
UG:
Any Graduate

Functional Area:
ITES ,
BPO ,
KPO ,
LPO ,
Customer Service ,
Operations

Job responsibilities:
Provides Technical Assistance and resolve the end customer issues as per defined SLA.

Meet the defined Quality Scores. Innovation & Process Improvement

Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process

Improving skill level through Self development / nominating training programs

Skill reverification Tests .

Consistently meet or exceed CSAT parameters as defined for the process.