Hi I would like to have the details on the different way a customer can register his grievance with State Bank of Bikaner & Jaipur?

Clients can hold up/register his grievance/input on any of the accompanying channels.

Online Submission of Complaints - Customers may post their grievances online on the Bank's site. The framework will create a 'ticket number,' instantly on a grievance being posted "on-line." The client can track the "status" of his grievance utilizing the novel ID number/ticket number.

By going to branches

By composing to Regional office/Zonal Office/Head Office.

By sending "SMS Unhappy" to 8233 101

Strategy on Customer Grievance Redressal

1. SBBJ's strategy on client grievance redressal depends on the accompanying standards:

Clients are dealt with decently at all times.

An objection is an outflow of disappointment made to an association identifying with its item, benefits or the protest taking care of procedure where a reaction or determination is expressly or certainly anticipated.

Grievances raised by clients are managed civility and on time.

Grievance of beneficiaries and senior residents are managed on need.

Clients are educated of streets to raise their grumblings/grievances inside the association and their rights to option cure, in the event that they are not completely fulfilled by the reaction of the bank to their protests.

Bank will treat all grumblings productively and reasonably as they can harm the bank's notoriety and business if took care of something else.

Bank representatives would work in compliance with common decency and without preference to the enthusiasm of the client.

The client is the center of the Bank's items, administrations and individuals. The Bank's business development depends altogether on the fulfillment of clients with what the Bank offers them. A grievance happens because of:

The attitudinal/behavioral viewpoints in managing clients.

Deficiency of working/operational crevices in gauges of administrations offered, expected and genuine administrations rendered.

Innovation related.

The client has the privilege to enlist his protest/grievance on the off chance that he is not fulfilled by the administrations gave by the bank. There are different stations a client can hold up his grievance - in individual, by phone, via mail/post or by email/web or by sending a SMS. On the off chance that a protest got by any of the above channels are not determined inside the recommended time allotment or he/she is not fulfilled by the determination gave by the Bank, he can approach Banking Ombudsman with his grumbling or turn to other legitimate boulevards for grievance redressal.

An appropriate instrument should along these lines exist for getting and changing clients' grievances respectfully, immediately and palatably. Any slip-ups made by the bank ought to be redressed promptly. The subtle elements of grievances redressal component must be in the space of open information.

The above standards are consolidated in the Bank's approach of grievances redressal.