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Objective

Certifications
Cisco Certified Network Associate (640-802)

Cisco Voice Gateways and Gatekeepers (642-453)

Troubleshooting Cisco Unified Communications Systems (642-426)


Technical Skills

Network Routing Hardware

Routers (Cisco 3600, 3745, 3845, 2600, 2500, Terminal Servers: 2511, 2509).
Cisco Switches (6500, 3550, 2900).

AVVID

Unified Call Manager (3.X,4.X,5X,6X and 7),
Unity and Unified Call Manager Express
Basic knowledge of IPCC-x and IPCC enterprise

LAN/WAN/QoS Technologies

Frame relay, Ethernet, WLAN
Implemented QoS using LLQ,
FIFO,
Weighted Fair Queuing,
Priority Queuing, and Custom Queuing.

Protocol

MGCP, H323, SIP, SCCP, ISDN PRI protocols
Routing Protocol (OSPF, EIGRP, IGRP, RIP), Routed Protocol (TCP/IP).
Implemented SNMP on devices to allow for network management.
Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.
Implementation of HSRP, DHCP, DNS, FTP, TFTP.

Operating Systems

Unix, Win 9x, Win-NT 4.0, Win 2000 Prof., Win 2003 Server

Professional Experience

Confidential, Dallas, Texas Dec 2008 - Jun 2009
VOIP Implementation Engineer

Description:

Confidential is business solution group for PCNA, Frito Lay, Quakers and Tropicana which connects all the DC and Manufacturing sites through Cisco IP phones. They have more than 250 sites which need to be moved to VoIP environment. Right now there are 2 call managers with cluster version 4.1 and 6.1. Frito lay sites are going to 4.1 and Quakers sites are moving to 6.1. A total of 12000 devices make it the second biggest network in US.

Responsibilities:
………


Confidential, Durham, North Carolina Oct 2007 - Sep 2008
Network VOIP Engineer

Description:
Confidential is the Cisco partner providing IPT support to its clients like Lexmark,
Cognizant, Ameriprise, American Express, Allianz by managing their call manager, gatekeeper, gateways, router and switch. Call managers of range from versions 3.X, 4.X to 5.1.

Responsibilities:

Checking the network topology before the site is designed and implemented.
Checking layer 2 and layer 3 connections for call manager, unity, IP Phone, and IOS router after the site is implemented.
Working on tickets that come into the AOTS Ticketing system.
Read the logs of the ticket open by the user and troubleshoot accordingly.
Troubleshooting different call features: call forward, call forward all, call transfer etc in IP Telephony.
Troubleshooting Call Manager using RTMT and Traces
Coordinating with TELCO, in case the issue is on their end.
Maintaining the AOTS ticketing system.
Interacting directly with end user in resolving their issues.

Confidential, India Mar 2005 - Sep 2005
Network Administrator

Description:

Confidential is an educational institute in India with five different locations. All of these locations have more than 30 users connected with each other using Cisco devices.

Responsibilities:

Maintained over 100 desktop workstations, involved diagnosing, troubleshooting, repairing and debugging problems on networking equipments and/or software.
Managed Active Directory security policies and enforced policies on different workstations.
Managed Internet Information System (IIS) - Equipments reservation system software was deployed on IIS
Deployed new end system and configured them as per requirement
Responsible for documenting the case notes and technical documentation for future reference.
Generated queries/views on the SQL Server Database and created monthly reports.

Education
Master of Science, Computer Science
Bachelor of Technology, Computer Science & Engineering


Network VOIP Engineer Resume