I have knowledge about the What Is HP Service Manager Software as well as HP Service Manager Versions. So here I am providing you information about it, as you want.

The HP Service Manager is one of the applications acquired by HP when it purchased Peregrine Systems in 2005.

The application was originally known as PNMS.

After releasing the first version of Peregrine Network Management System, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter.


After the acquisition, the product has been updated with the following significant changes:
ServiceCenter 3:
Client and GUI

ServiceCenter 4:
Process Model and Module Alignment

ServiceCenter 5 / 5.1:
Client, GUI, introduction of Document Engine

ServiceCenter 6:
New Client, New Server-side Application stack (servlets), inclusion of JavaScript, inclusion of SOAP

Service Manager 7 / 7.11:
GUI, Web Client, Process Model (IIA)

Service Manager 9.2:
GUI, introduction of Process Designer

HP Service Manager Versions
Release Name Release Date
Service Manager 7.0 September 2007
Service Manager 7.1 April 2009
Service Manager 9.2 May 2010
Service Manager 9.30 June 2011
Service Manager 9.31 October 2012
Service Manager 9.32 August 2013
Service Manager 9.33 January 2014
Service Manager 9.34 July 2014
Service Manager 9.40 December 2014


Shortcut Keys
F1 Help Disabled by default, but works in IE anyway.
F2 Magnify View field magnified
F4 Help But doesn’t work in IE.
Shift-F1 Save Only works on Mozilla.
Ctrl-F4 Save But this closes the window in IE.
Ctrl-F12 Transfer focus from left navigation pane to main viewing pane
Alt-F1 New Can also be Clone or Re-open
Alt-F2 OK / Refresh
Alt-F3 Back
Alt-F5 Delete Can also be “Undo”
Alt-F6 Search
Alt-F7 Clear
Alt-F8 Count Also can be “Find related record”
Alt-F9 Fill field
Alt-F10 Next
Alt-F11 Previous
Alt-F12 Clocks
Alt-F22 Apply Template
Alt-c SpellCheck Opens favourites in IE by default. Can use Ctrl-Alt-c instead.
Alt-g Messages
Alt-i Help Doesn’t seem to work in IE.
Alt-n Collapse or Expand Navigation panel
Alt-o About Opens tools in IE by default. Can use Ctrl-Alt-o instead.
Alt-p Print
Alt-r Refresh Refreshes page in IE by default. Can use Ctrl-Alt-r instead.
Alt-1 Manage Favourites
Alt-2 Add to Favourites

HP Service Manager Software