#1
January 23rd, 2016, 03:48 PM
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Balanced Scorecard Example
I want to get information about the Balanced Scorecard Example along with Department and areas. So here can you provide me information about it?
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#2
January 23rd, 2016, 03:49 PM
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Re: Balanced Scorecard Example
As per your request here I am providing you information about the Balanced Scorecard Example along with Department and areas. Here I am telling you about it, as you want. A Balanced Scorecard approach generally has four perspectives: Financial Internal business processes Learning & Growth (human focus, or learning and development) Customer Balanced scorecard - factors examples Department Areas Finance Return on Investment Cash Flow Return on Capital Employed Financial Results (Quarterly/Yearly) Internal Business Processes Number of activities per function Duplicate activities across functions Process alignment (is the right process in the right department?) Process bottlenecks Process automation Learning & Growth Is there the correct level of expertise for the job? Employee turnover Job satisfaction Training/Learning opportunities Customer Delivery performance to customer Quality performance for customer Customer satisfaction rate Customer percentage of market Customer retention rate Balance scorecard implementation A Balanced Scorecard should result in: Improved processes Motivated/educated employees Enhanced information systems Monitored progress Greater customer satisfaction Increased financial usage For any software to work effectively it should be: Compliant with your current technology platform Always accessible to everyone - everywhere Easy to understand/update/communicate |