Citibank introduce the new Online Security Device to increase the transactions safety. Here I am providing details of this feature.

Documents required

Mandatory documents required for application of OSD at Citibank Branches:

For Singapore Citizens / Permanent Residents-Original NRIC

For Foreigners-Original Passport

New Online Security Device

Enhancing online security has always been priority.

At Citibank, they are committed to making Citibank Online a secured banking environment for you against online fraud.

Besides generating a One-Time PIN (OTP) for login and other online transactions, this device offers a more sophisticated authentication process called Transaction Signing, when performing the following transactions:

Adding a new payee

Updating your email address

Performing a high-value funds transfer

Sending a secured message

Transaction Signing:

Transaction Signing is a new process that has been introduced to increase the security of certain online banking transactions.

This process requires the user to enter a 10-digit Challenge Code which is specific to the online transaction that the user is currently performing into the Online Security Device.

The device will then generate a unique 6-digit security code named as Transaction Authorization Code (TAC)

How do I apply?

To apply for the New Online Security Device, contact via any of the following channels:

Login
Login to Citibank Online with your User ID and Password

Call-in
Call our 24-Hour dedicated Internet Support Hotline at (65) 6338 2228

Walk-in
Visit any of our branches island-wide for instant issuance of the device (full-service branches only)