Standard Chartered's Client Services Group is your first point of contact for all your ongoing Wholesale Banking service requirements. With a dedicated group of more than 600 multi-skilled and specialist staff world-wide, we are committed to providing you with quality service that meets your needs

Services :

Cash Management:
Handling queries pertaining to Cash related application receipts.
Outward transfer related enquiries (e.g. non receipt of funds by beneficiary, funds remitted to incorrect correspondent bank/ beneficiary etc),
Inward credits, advices, statements, amendments and cancellations.
Standing orders, Central Bank payments, internal transfers, Salary transfers and cheque clearing related queries – Local clearing and collections.
Clarification on charges / rates

Trade Services:
Handling queries pertaining to Trade Services.
Enquiring status of documents, Export LC / collection / Negotiation, Import LC / Collection / Negotiation, Guarantees, Trust Receipts, Invoice discounting & cheque discounting.
Clarification on charges / rates

Straight2bank:
Straight2bank related queries.
Login issues.
Password resets.
Suspended ID reactivation & other technical - functional issues.