Hi I would like to have the information about the IRDA’s regulations stipulate the Turnaround Times (TAT) for various services that an insurance company has to render?

IRDA's directions stipulate the Turnaround Times (TAT) for different administrations that an insurance agency needs to render to the customer.

These are a piece of the IRDA Protection of Policyholders' Interests (PPHI) Regulations 2002.

Insurance agencies are likewise required to have a powerful Grievance Redressal Mechanism and IRDA has made the rules for that as well.

Here are the TATs for an insurance agency to manage different sorts of grievances

Please find the details below attached for the Life Insurance as well as General Insurance Companies



The Process

In the event that your insurance agency does not resolve your dissension agreeable to you can raise your objection to IRDA.

In the event that your protestation is reasonable for taking to the Insurance Ombudsman IRDA will help you resolve it by bringing it up with the insurance agency

For debate where enquiry or settling are required you ought to approach the Consumer Forum or Courts.