As per your demand here I am providing you information about the Indian Institute of Management Calcutta Executive Program in Human Resource Management (EPHRM) Course Contents as well as eligibility.

Programme Contents
A Macro Perspective HRM Challenge in Serving External Customer
Differences in Product and Services, and Product – Service Mix Continuum in Industries.
Product and Services Value Components in Total Customer Value

Developing Customer Oriented Service Culture (Internal and External Customer).

Employee Empowerment: Needs and Means to Empower.

Role of Unions in influencing/ managing Management – Employee- Customer interfaces.
BSC/Workforce scorecard

Critical Perspectives: McDonaldization, Customer Sovereignty, and Customer Oriented Bureaucracy.

HRM Strategy/Policy Choices of Recruitment, Work Organization, Training, Compensation, Performance Appraisals, and Rewards in Service and Product (Manufacturing) Industry in view of Standardized Versus Variable Customer Expectations.

Best Practices (Customer- Employee Satisfaction Mirror, High Involvement Work Systems), Best Fit (Customer Segmentation and HRM Policies), and Flexible HRM Systems (Handling customer needs/ expectations variability).

Challenges of Managing Employees at Backend roles (Production) and Frontline roles (Sales and Services)


A Micro Perspective HRM and Employee as Internal Customer – Talent Management
HRM Internal Customization- Managing Stars versus Solid Citizens.

Clarifying and Managing Psychological Contract.

HR Audit.

Managing and Coping with Emotional Labor in Services.

Competency Mapping: Identifying appropriate Competencies on the job.

Selecting Employees for Competencies: Assessment Centers etc.

Developing and Motivating Employees: Development Centers, 360 Degree feedback, Mentoring, Coaching, and Rewarding Performance.

Managing Knowledge Workers and their Knowledge
Managing Explicit Vs Tacit Knowledge.
Managing Innovation and Creativity.

Few Industry Cases BPO, Healthcare, Manufacturing, Professional Services Firm
BPO
Healthcare


Course-structure:
Classroom Component:
This component forms the core of the programme and consists of 102 instructional hours through the Interactive Onsite Learning Mode.

Campus Component:
The in-campus component is held at the beginning, during or end of the 1-year program. This is a crucial component covering 3 days (approximately 15 hrs).

Eligibility
Applicants should be working professionals/self-employed

Applicants should have graduates (10+2+3) in any discipline with min. 50% marks [aggregate- considering results of all years (e.g. 3 or 4 together)] recognized by UGC/AICTE.

Applicants should have Minimum 2 years of work experience

Address:
Indian Institute of Management Calcutta  
Business school in Kolkata, India
Diamond Harbour Road, Joka, Kolkata, West Bengal 700104
Phone: 033 2467 8300