Pensioners are worthy customers who are ambassadors of the Bank and they are important source for business development of the bank. With a view to provide better and complaint free service to all pensioners, by keeping abreast with the pension rules, Indian Bank has centralized the payment of pension throughout the country in all pension paying Branches.

The Bank it has established Centralized Pension Processing Centre at Chennai to facilitate the calculation of the pension at centralized level for all the pensioners drawing pension from Indian Bank.

Pension is granted by the Central also by State Governments as one of the retirement benefits to their employees. All the Public Sector Banks are authorized to make pension payment on behalf of Government.

The Bank provides pension payment facility to the following categories of pensioners on Pan India basis:

Central Civil
Defence
Freedom Fighters (Central / State)
Railways ( with effect from 01.10.2013)

The Bank provides pension payment facility to the following categories of pensioners through identified branches in 26 zones (except Ahmedabad, Chandigarh, Ghaziabad, Guwahati, Karnal, Pune and Patna Zones) in nearly 1300 branches across the country:

Post Office
State Government Pension of various States

Indian Bank has migrated to Centralized Pension Processing system w e f 01.04.2009 through its in-house software. Centralized Pension Processing Centre (CPPC) branch is situated at Chennai. Processing, Reports generation as well as crediting the Pension are centralized in CPPC.

The Paying branches are also having the rights to update the data pertaining to their branch pensioners using a secured mechanism of maker and checker facility. For the existing pensioners of the bank, any further changes / modifications in the Pension data, it must be done by the paying branch only (like Corrigendum PPO, death of the pensioner, Change of pension to other branches / banks) .