Hi I would like to have the contact number of the IRDA Complaint Call Centre as well as the process to file a complaint with IRDA?

The Grievance Redressal Cell of the Insurance Regulatory and Development Authority investigates dissensions from policyholders. Objections against Life and Non-life guarantors are taken care of independently. This Cell assumes a facilitative part by bringing up dissensions with the particular back up plans.

Policyholders who have objections against safety net providers are required to first approach the Grievance/Customer Complaints Cell of the concerned back up plan. In the event that they don't get a reaction from insurer(s) inside a sensible timeframe or are disappointed with the reaction of the organization, they may approach the Grievance Cell of the IRDA.

IRDA Grievance Call Center

Toll Free Number: 155255 (or) 1800 4254 732

Timings: 8 AM to 8 PM - (Monday to Saturday)

The most effective method to make a protestation

In the event that you are despondent with your insurance agency

Approach the Grievance Redressal Officer of its branch or some other office that you manage. Click here for contact points of interest of Grievance Redressal Officers, GRO, of all insurance agencies

Give your objection in composing alongside the important bolster archives

Take a composed affirmation of your grievance with the date.

The insurance agency ought to manage your dissension inside 15 days.

On the off chance that that does not happen or in the event that you are miserable with their answer you can:

Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:

Call Toll Free Number 155255 (or) 1800 4254 732 or

Send an email to complaints@irda.gov.in

Make utilization of the Integrated Grievance Management System:

Enlist and screen your objection at


Send a letter or fax to IRDA with your grievance:

Click on to download Complaint Registration Form

Fill and send by post or messenger to:

Consumer Affairs Department
Insurance Regulatory and Development Authority
3-5-817/818, United India Towers, ninth Floor
Hyderguda, Basheerbagh
Hyderabad – 500 029
Alternately Fax to
040-66789768