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April 15th, 2017, 10:40 AM
Super Moderator
 
Join Date: Mar 2012
Re: IRDA Grievance Cell

The Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous, statutory agency tasked with regulating and promoting the insurance and re-insurance industries in India.

It was constituted by the Insurance Regulatory and Development Authority Act, 1999,] an act of Parliament passed by the government of India.

The agency's headquarters are in Hyderabad, Telangana, where it moved from Delhi in 2001


Grievance Redressal Cell

The Grievance Redressal Cell in the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India looks into complaints/grievances from policyholders.


Registration of Complaints with the IRDAI by Policyholders:
1. Can make use of the Integrated Grievance Management System(IGMS) - IRDAI Portal at igms [at] irda [dot] gov [dot] in for registering the complaints themselves and to monitor the status of the complaints.
2. Can send the complaint through Email to complaints [at] irda [dot] gov [dot] in.
3. Can call Toll Free No. 155255 or 1800 4254 732.
4. Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to:

The Contact Details of the Grievance Cell of the Insurance Regulatory and Development Authority is given below

Contact Details :
Insurance Regulatory and Development Authority of India(IRDAI)
Consumer Affairs Department – Grievance Redressal Cell.
United India Tower, 9th Floor, 3-5-817/818,
Basheerbagh, Hyderabad – 500 029.


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