Protection Regulatory and Development Authority (IRDA) set up as independent body under the IRDA Act, 1999

IRDAI's Mission: To secure the interests of policyholders, to direct, advance and guarantee methodical development of the protection business and for matters associated therewith

IRDAI has propelled the Integrated Grievance Management System (IGMS). Aside from making a focal storehouse of all inclusive protection grievance information, IGMS is a grievance review checking device for IRDAI. Policyholders who have grievances ought to enlist their objections with the Grievance Redress Channel of the Insurance Company first. On the off chance that policyholders are not ready to get to the insurance agency specifically for any reason, IGMS gives a passage to enroll dissensions with insurance agencies.

The most effective method to make a dissension

In the event that you are miserable with your insurance agency

Approach the Grievance Redressal Officer of its branch or some other office that you manage. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance agencies

Give your protest in written alongside the important bolster archives

Take a composed affirmation of your grievance with the date.

The insurance agency ought to manage your grumbling inside 15 days.

On the off chance that that does not occur or in the event that you are miserable with their answer you can:

Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:

Call Toll Free Number 155255 (or) 1800 4254 732 or

Send an email to complaints@irda.gov.in

Make utilization of the Integrated Grievance Management System:

Enroll and screen your grumbling at



Send a letter to IRDAI with your objection:

Fill and send the Complaint Registration Form alongside any letter or walled in areas, if felt important, by post or dispatch to:

The General Manager,

Customer Affairs Department - Grievance Redressal Cell,
Protection Regulatory and Development Authority of India (IRDAI)
3-5-817/818, United India Towers, ninth Floor,
Hyderguda, Basheerbagh,
Hyderabad – 500 029

Addresses of Offices of IRDA

Head Office :
Insurance Regulatory and Development Authority of India
3rd Floor, Parisrama Bhavan, Basheer Bagh HYDERABAD 500 004
Telangana State (INDIA )
Ph: (040) 23381100
Fax: (040) 6682 3334

Delhi Office:
Insurance Regulatory and Development Authority of India
Delhi Office – Gate No. 3
Jeevan Tara Building, First Floor
Sansad Marg, New Delhi-110001
Ph: (011) - 2344 4400
Fax: (011) - 2374 7650

Mumbai Office:
Insurance Regulatory and Development Authority of India
Mumbai Regional Office
Royal Insurance Building
12, J. Tata Road, Ground Floor
Mumbai 400 020.
Near Churchgate)
Phone No.: 022- 22898600