ITIL is a Community Trade Mark of the Office of Government Commerce. It was established in the year 1980 .It is located at Chennai .

Course Content:
Introduction to ITIL
• The service Life Cycle
• The service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

• Service Transition
a. Change Management
b. Configuration Management
c. Release Management
d. Knowledge Management

• Service generation
a. Strategy generation
b. Financial Management
c. Service Portfolio Management
d. Demand Management

• Service Operation
a. Service Desk
b. Event Management
c. Incident Management
d. Problem Management

• Service Design
a. Service Level Management
b. Capacity Management
c. Availability Management
d. It Service Continuity Management
e. Supplier Management

• Continual Service Improvement
a. Service Measurement
b. Service Reporting

Contact:
ITIL Foundation Training and Certification Chennai
Tensor Infotech, Rukshana Towers III Floor, 51/21,
Hindhi Prahar Sabha Street,
T Nagar, Chennai,
Tamil Nadu 600017 ‎
040 4445 2232 ‎•

Map: