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June 14th, 2016, 08:07 AM
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Job QA in Ranjangaon Midc
Hi I am looking for the information on the Job requirement in Quality Control department which is available in Pune? EXL (Nasdaq:EXLS) is a main business process arrangements organization that helps organizations drive business affect and adjust speedier to the changing worldwide commercial center. EXL gives operations administration, implanted examination and innovation stages to associations in the managing an account and budgetary administrations, social insurance, protection, utilities, transportation and logistics, and travel commercial ventures. Designation Assistant Manager - Quality Process Exellence Pune - 2 Opening(s) Job Description Position Title, Responsibility Level QC Assistant Manager - Process Excellence Function: Quality & Process Excellence Reports to : Manager / Sr. Manager - Process Excellence Span of Control: 15-20 QCAs / 2-4 AMs or Lead AMs Location: Pune Fundamental Function: The QC Manager BB is in charge of guaranteeing smooth working of Quality Compliance capacity in customer forms while guaranteeing that inside and customer consistence prerequisites are met and helping with driving incremental upgrades. Key Functions: Set up of QC for new process/customers requiring broad cooperation with customers to comprehend and catch all prerequisites Help with set up of SLAs and persistently benchmark forms, standard execution and target setting Plan new procedures for QC working to meet customer particular necessities Hatching of QC in all new procedures. Perform continuous surveys to guarantee consistence to QSD to all accreditation and inside/customer necessities Encourage and recognize potential zones for development and effectively take an interest in change activities and drive incremental enhancements through AIM Guarantee the viable running and updation of the PROMPT framework and precise rating of procedure execution viz- - viz SLA targets Encourage and recognize potential zones for development; lead change Projects utilizing the DMAIC and other incline six sigma techniques like DFSS and so on. Train/coach AMs and QCAs and operations groups on quality devices and ideas Business advancement in select ranges; support in RFP, RFI reactions from quality viewpoint Specialized Skills: Great working learning of MS Office MS Excel, Power Point, Word Doc, Outlook Information of calls recording framework and its utilization (NICE, Witness, and so forth.) favored Process Specific Skills: Ideally information of industry area being adjusted to (illustration, Insurance, Banking, and so on.) Incline Six Sigma BB Training/Certification from rumored association/establishment Learning of value frameworks (ISO, COPC) best Desired Profile Please refer to the Job description above Experience 3 - 7 Years Industry Type BPO / Call Centre / ITES Role Team Leader -(NonTechnical) Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations Education UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required Compensation: 4,00,000 - 6,00,000 P.A. Best In The Industry Keywords Quality Tools QC Management Lean Six Sigma Copc Quality Management Process Excellence Quality Systems Quality Compliance qa compliance quality control compliance quality assurance compliance quality audit Contact Ashu Gupta EXL Servicescom ( I ) Pvt Ltd A-18, Sector 59, Noida 201301 NOIDA,Uttar Pradesh,India 201301 Telephone 91-120-0000000 Email ashu.gupta@exlservice.com Last edited by Neelurk; April 8th, 2020 at 02:59 PM. |