The Kolkata Metro is a metro railway transport system established on 24 October 1984. It serving the city of Kolkata and the districts of South 24 Parganas and North 24 Parganas of West Bengal

Rules For Smart Token

Token is meant for single journey.
There is no provision for return journey token.

Token is valid for the day of purchase for a particular zone of travel depending on origin and destination.

Token is captured at the exit gate on completion of journey.

Once purchased across a booking counter, passenger must enter the paid area within 45 minutes from the time of purchase.
Token becomes invalid if the passenger does not enter within 45 minutes.

Lost token is not replaced under any circumstances.

Rules For Smart Card

Smart Cards are sold at all Kolkata Metro stations.

Validity of such card is one year from the date of purchase or date of “add value”.

The first time user will have to purchase the smart card by paying Rs.100/200/300/500 & 1000 (inclusive of Security Deposit of Rs. 60/-) and later on get the pass value recharged for any amount of Rs.100/200/300/500 & 1000, up to maximum card balance of Rs.5000/-. A 10% bonus on flat rate is given on issuing new smart card (minus SD) and further on recharging of smart card.

A passenger is allowed to enter through the entry gate only with a minimum balance of Rs.25/-(the maximum chargeable fare).

In case a patron does not flash his smart card at the exit and makes an improper exit, the card is locked.

The booking counter deducts the maximum chargeable fare Rs.25/- from the smart card when the same is presented in the next visit and the card is unlocked

Lost card is not replaced under any circumstances.

Metro Railway Pbx No.2226-7280-82, 2226-1054, 2226-1152