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August 1st, 2017, 11:47 AM
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Join Date: Mar 2012
Re: Nagarjuna University Old Question Papers

As you are looking for question papers of MBA 1st Semester Distance Learning Course of Nagarjuna University, so I am giving question papers:

Nagarjuna University MBA 1st Semester Distance Learning Course Question Paper

Paper – I : PERSPECTIVES OF MANAGEMENT
SECTION - A
Answer any FIVE of the following (5 × 2 = 10)
1) a) Decision tree analysis.
b) Span of Control.
c) PERT.
d) Decentralisation.
e) Recruitment.
f) Role of manager

SECTION - B
Answer any THREE of the following (3 × 15 = 45)
2) Elucidiate the functions of management in detail.
3) Explain the concept and significance of planning.
4) Describe the reasons for conflicts among line and staff. How can they be resolved?
5) What do you mean by effective communication? What are the barriers to communication?
6) Explain the steps involved in the process of decision-making.
7) Define staffing. Explain in brief the nature and purpose of staffing

SECTION - C
Compulsory (15)
8) Case Study
You are a senior clerk in a large branch of a prestigious bank in a metropolitan city. Yourmanager has decided that customer service should be improved and has formed acommittee of junior staff to discuss and present suggestions to the management in amonth’s time.

You are appointed as a member of this committee but not the chairperson. A young lady, agrade junior to you is made the chairperson. She was very reluctant to accept theresponsibility because as she said, she had never been to any meeting nor chaired any.However, she was offered no choice in the matter. The manager simply appointed her atthe chairperson.

In fact she could be a good choice. She is an experienced cashier known to the public asefficient and pleasant, and she has often expressed strong view about the importance ofgood service. She thinks herself as intelligent and logical and sometimes puts people downquite firmly if she finds flaws in their arguments.

You were not able to attend the first meeting of the committee, but from what you heard itwas not at all successful. In conversation with those present you have gained theimpression that progress was slow and difficult. The chairperson tended to be aggressive.Very few ideas emerged and it was not too clear to those present what they were there toachieve.

You have also spoken to the chairperson. She thinks that nobody was forthcoming orenthusiastic enough. They all kept going off the subject and asking silly questions. Suchideas as there were turned out to be trivial or irrelevant in her opinion, apart from the onesshe had to suggest herself. She contended that she was worried about the next meeting,about the likely success of the committee in general and indeed about her overallrelationship with the staff who were committee members.

The next meeting is to take place in a week’s time.
Question:
a) Identify the problems in this case.
b) What can you do to ensure that the committee perform more effectively when it nextmeets?





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