Bank Of America made overdraft “protection” only applicable on an opt-in basis on ATM/debit card usage.

U.S. banks still collected over $30 billion dollars in overdraft fees

But you should also ask to turn OFF your overdraft protection as many people are confused on the actual meaning of the service.

If you opt-out of overdraft protection and try to use your debit card with an insufficient balance, you will simply get denied with no fee.

If you opt-in to overdraft protection and try to use your debit card with an insufficient balance, your purchase will go through but you will get charged a fee of roughly $35 on each instance.

Call Executive Customer Relations:
Executive Customer Relations general line: 704-386-5687

E-mail a Bank of America Customer Advocate:
Melissa Russell
Customer Advocate
Office of the Chairman
800-669-2443 Ext 2809
melissa.d.russell@bankofamerica.com

Crystal R. Peterson
Customer Advocate
Office of the CEO and President
336-805-3126
crystal.peterson@bankofamerica.com