#1
November 16th, 2017, 03:05 PM
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SABA Software Pune Location
I want to go at office of SABA Software located in Pune. Actually I want to apply for job in this Company. So will you provide location address of office of SABA Software situated in Pune?
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#2
November 17th, 2017, 08:18 AM
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Re: SABA Software Pune Location
As you want to apply for job in SABA Software located in Pune, so I am providing list of all latest jobs: Latest Jobs in SABA Software Account Executive Home Office Canada Revenue Analyst Ottawa Office Senior System Administrator Ottawa Office Account Executive Home Office US-WA Senior Systems Architect Ottawa Office Senior Proposal Writer Ottawa Office Account Executive Home Office Canada Senior Product Support Engineer Pune Office Sr. Software Engineer Pune Office Here I am providing information about ‘Senior Product Support Engineer’ Job for your reference: Role – Senior Product Support Engineer : Frontline Accountable Areas Accountable for delivering positive customer experience through proactive customer case management from start till logical end reflected through CSAT metrics Time bound Quality Analysis and Superior Customer Communication over Phone, Email, Chat and CRM Ensure regular quality updates till resolution to prevent case going into stale/ backlog state Accord priority to S1, S2 Case Handling and Resolution Ensure consistent compliance to work process and procedures Ensure continuous learning and complete Saba training to accomplish certification Build expertise towards resolving Saba functional/usability cases without next level escalation Seamlessly collaborate and contribute towards larger success of Saba ecosystem Time bound engagement of next level support with proper triage for cases requiring next level intervention Accord priority for escalated cases towards handling and resolution Ensure diligent efforts towards closure of handoff cases Keep stakeholders timely apprised on the progress Ensure quality Knowledgebase participation and adoption Upskill and Cross Skill to improve and expand technical coverage Consistently deliver aligning with set goals and beyond Practice 100% Support Process and Customer SLA Compliance Must Have: Positive Attitude with Thinking without Box under pressure situations. Strong hands-on Debugging, Analytical and Problem Solving Skills. Passion to serve in customer technical support role and drive value for internal and external stakeholders. Bachelor’s degree in Computer Science or equivalent with up to 6 years of relevant SaaS domain experience. Prior experience working in Technical Support role preferably with cloud based product organization. Ability to multitask and deal with ambiguity, retaining focus and anticipate and logically see through end of a problem situation. Multitask between priorities, retaining focus on timeliness and quality end results. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong customer orientation with superior written and verbal communication skills. Strong team player promoting and influencing positive team spirit towards inclusive success. Highly organized with understanding of processes, SLA’s and tools in a product technical support ecosystem. Significant Plus: Prior experience working with HRIS, CRM or any other Cloud Solution Suite. Cloud computing application and Debugging and Troubleshooting knowledge. Knowledge of Data Center Networking and WANs. Basic knowledge in one or more domain as under; Application : Core Java, Servlets, Java Script, Hibernate DB : Oracle, MSSQL Server : JBoss, Apache Tomcat, Oracle Weblogic Contacts Saba Software India Pvt Ltd Level 5, Mutha Towers, Loop Rd, Yerawada, Pune, Maharashtra 411006 Phone: 020 6642 7222 |
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