The Banking Ombudsman Scheme, 2006 (which has been brought into force w.e.f 1st January 2006), offers you recourse for resolution of:

Your complaints, by the Banking Ombudsman, against your bank, in respect of such services of the bank which are stipulated under the Scheme; and

Resolution of claim of the bank against you, by the Banking Ombudsman (as an arbitrator), provided that the value of the claim in such dispute does not exceed Rs.10 lakhs ;

Without affecting your right to go to court, in case you are not satisfied with the Award of the Banking Ombudsman, under the Scheme

Q. How does Banking Ombudsman assume jurisdiction under the scheme?

Under the Scheme, the Banking Ombudsman assumes jurisdiction on receipt of complaints against a bank alleging deficiency in banking service for consideration and resolution of such complaints.

As an arbitrator, the Banking Ombudsman assumes jurisdiction on receipt of reference of a dispute (between a bank and its constituents or between a bank and another bank) with mutual consent of both the parties, for arbitration.

Q. What sort of disputes the Banking Ombudsman can consider in respect of deficiency in banking service? Banking Ombudsman is competent to receive and consider complaints of following nature;

Non-payment/inordinate delay in the payment or collection of cheques, drafts, bills, etc;

Non-acceptance, without sufficient cause, of small denomination notes tendered for any purpose, and for charging of commission in respect thereof;

Non-issue of drafts to customers and others;

Non-adherence to prescribed working hours by branches;

Failure to honour guarantee/letter of credit commitments by banks;

How does Banking Ombudsman function as an arbitrator?

Banking Ombudsman functions as an arbitrator in respect of any dispute (between a bank and its constituents)

Contact-

Write to them at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001

If you are not satisfied with the response that you have received, you can write to:

Mr. Arun Kumar R
Principal Nodal Officer
Standard Chartered Bank
Customer Care Unit
19, Rajaji Salai,
Chennai 600 001.

Email Address: Head.Service@sc.com or Principal.NodalOfficer@sc.com You will receive a response within 5 working days.

You can also contact the office of our Principal Nodal Officer at 080 42896718 / 080 28089025 (Monday to Friday - 9:30 AM to 6:30 PM), except on national holidays.