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April 11th, 2015, 03:31 PM
Super Moderator
Join Date: Mar 2012
Re: Syllabus Quality System Management Exam

Here is the following syllabus of Fundamentals of Quality Management exam of Gujarat Technology University

Introduction to Quality management
Conceptual framework, strategic quality management, contemporary views.

Total quality Management
Evolution and issues related to quality control, responsibilities for quality, quality cost concept, quality and productivity, management of quality, contribution of quality gurus: Deming, Juran, Crosby, Ishikawa and its comparison

Acceptance Sampling
Need for acceptance sampling, sampling by attributes and variables, types of sampling plans, single and double sampling plans, operating characteristics curve- construction and use, sampling related terminology and their interpretation, standard sampling system for attributes, sequential, chain and continuous sampling, acceptance sampling by variables

Statistical Process Control
Specification and control limits, types of control charts, control charts for variables and attributes, comparison between control charts for variables and attributes
standards and excellence models for quality
Quality system standards, Bureau of Indian Standard (BIS), international Organization for standardization, Quality Council of India, conformance to specifications, quality assurance, types of quality audits, ISO 9001, ISO14000, Malcolm Baldrige Award criteria, Deming Award criteria, Tata Business Excellence Model

Software Quality Management
Importance of soft wares in business improvement, quality measurement metrics, capability maturity model integration

Practices and tools for quality improvement
Quality Function Deployment six sigma, benchmarking, seven Quality Tools

Service Quality Management
Comparison of products and services, classification of services, services quality.

Quality Management scenario in Indian Industry
Quality development in India, quality management in India, quality priorities in Indian industry

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