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TQM PROJECTS MBA;
Study on Total Quality Management Techniques

Customer Satisfaction in TQM Organizations

Study on Internal Customer Job Satisfaction and Role of TQM

Study on Total Quality Management - customer Supplier

Impact of the Quality Management System ISO 9000

Customer Satisfaction through Total Quality Management Techniques

Study on Customer Satisfaction and Service Quality

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PROJECT REPORT ON TOTAL QUALITY MANAGEMENT
Conceptualization of Total Quality Management Project Report :

QUALITY:-

Quality means fit ness for use.
Quality means productivity, competitive cost, and timely delivery, total customer satisfaction.
Quality means conformance to specification and standard.
Conformance to requirements.
Quality is what the customer says
Quality means getting every one to do what they have agreed to do and to do it right the first time and every time.

TOTAL QUALITY :-

It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer.
TOTAL QUALITY MANAGEMENT: -

It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making.
TOTAL:

Every one associated with the company is involved in continuous improvement, in all functional area, at all level.
QUALITY:

Customer express and implied requirement is met fully.
MANAGEMENT:

Executive are fully committed

Decision in a planned way.

To maintain existing lever of quality.

To improve existing lever of quality.

Effective utilization of resource.

PRINCIPLES OF TQM:-

Delight the customer
Management by fact
People based management
Continuous improvement
Strong leadership
Quality system measure& record
Team work, Team accountable, correct problem
People oriented technology, speed.

FOUR C’S OF TQM

Commitment
Competence
Communication
Continuous improvement

FACTOR AFFECTED THE COMMITMENT OF THE EMPLOYEES:-

General worker attitude toward the company.
General worker attitude toward the supervisor.
Intrinsic job satisfaction level of the worker.
Worker attitude toward the fellow worker.
Lever of satisfaction toward job standard.
The lever of consideration the supervisor shows to his subordination.
The workload & work pressure level.
The treatment of individual by the management
The lever of worker’s satisfaction with the salaries
The level of worker pride in the company and its activity
Worker reaction to the formal communication network in the organization.

OPERATIONALIZATION OF THE CONCEPT:-

LIMITATION

Employees of the organization may hide the fact.
The management did not agree to disclose all the confidential data.
Number of respondents are very less, so clear conclusion can’t be drawn.

OBJECTIVES OF THE STUDY:-

The objectives of this study are:

To find the degree of TQM implemented in the organization.
To study the level of commitment of employees toward their work.
To find out factor influencing the commitment.

RESEARCH METHODOLOGY

Research methodology is a way to solve the research problem in a systematic manner. It may understand as a science of studying how the research is done significantly. The methodology may differ from problem to problem, yet the basic approach towards the research remains the same. The sequence or steps followed have been explained as under:

UNIVERSE AND SURVAY POPULATION

The universe is the employee working at mill. I have selected 100 employee 40 FROM THE STAFF,60 FROM THE WORKER for the survey.

RESEARCH DESIGN

This research is of EXPLORATARY RESEARCH DESIGN .I have used the questionnaire method for collecting the data.

ANALYSIS PATTERN

Data collection:

This data is primary data, which I have been collected with the help of questionnaire. I have prepared a questionnaire on the basis of the factors responsible for employee’s commitment in the organization.

MACRO ANALYSIS (Inferences &Interpretation)

The detailed analyses of the results are explained below:

MOST OF EMPLOYEES FEELS THAT:

Most of the staff member and worker feel that organization is quality conscious toward the employees. This also increases their commitment toward the work and toward the organization.

Most of the facts related with the organization are hided by the management from the employees.

Most of the staffs member feel that their performance is properly measured in the organization.

RECOMMENDATIONS

The suggestions I have given for the betterment are explained below:

It is very important to provide the opportunity to the employees of the organization to express their ideas or whatever they want to express.

Management should involve the workers representatives in managerial activities so that the transparency could be maintained and through this they can win the confidence of the employees.

Reward or Praise/appreciation works as magic for an individual and motivates them for work.

Self-potential system should be encouraged.

Proper cooperation should be necessary in the company.

NOTE: THIS QUESTIONNAIRE IS PURELY FOR ACADEMIC PURPOSES.

ALL THE INFORMATION PROVIDED WOULD BE KEPT CONFIDENTIAL.

Do you think the organization is quality conscious toward employees?

YES ______ NO ________

Does the organization have the certification of ISO 9000?

YES ______ NO ________

Is the organization providing quality assurance system & operation?

YES ______ NO ________

Does the organization have quality circle?

YES ______ NO ________

How many people are involved in quality circle?

Below 10 ___________ above 10 ____________above 15 _________ can’t say ___________

How frequently the organizations have the meeting of quality circle?

Weekly ___________ biweekly ___________ monthly ___________ yearly ___________

Do you about the agenda of information or any other information?

YES ______ NO ________

Are the organization is going for the quality audit?

YES ______ NO ________ can’t say _________

Does your organization have quality information system?

YES ______ NO ________ can’t say _________

Are the information system is regularly updated?

YES ______ NO ________ can’t say _________

Do you think the organization used bench marking, if any, please tell me the name of the benchmark organization?

YES ______ NO ________ can’t say _________

If yes, then Org. Area

a. __________________________________________________ _____

b. __________________________________________________ _____

Does the organization is going for the brain storming session?

YES ______ NO ________ don’t know ___________

Are you practicing the 5’s Japanese philosophy ?

YES ______ NO ________

Does the organization have the certification of ISO 14000 or any other, if any please mention?

YES ______ NO ________ don’t know ___________

Are you practicing the six sigma for the error control?

YES ______ NO ________ don’t know ___________

A formal career planning process exist in the organization

Strongly Agree __________Strongly disagree ____________

Don’t know ___________ Agree ___________ Disagree ___________

There is a shared vision of where your business is growing?

Strongly Agree __________Strongly disagree ____________

Don’t know ___________ Agree ___________ Disagree ___________

Employees are kept updated with changes in job skills & job designs?

Strongly Agree __________Strongly disagree ____________

Don’t know ___________ Agree ___________ Disagree ___________

Formal or informal method is followed for employees feedback and acting on that feedback?

Strongly Agree __________Strongly disagree ____________

Don’t know ___________ Agree ___________ Disagree ___________

Does the organization provide right environment to apply your knowledge from new programs to the job?

Very much ___________Some what ___________Little ___________ Not at all ___________

Do you feel that the organization is a good place to work?

Yes ___________No ___________Sometimes ___________

Do you feel comfortable with rules and policy of the organization?

Yes ___________No ___________Sometimes ___________

What types of relations are you having with your superior, peers and subordinates?

Good ___________ Average ___________ Poor ___________

If bad then why it is so?

They are not cooperating.
Their behavior is not good
There is no proper communication.

All above

Do you feel that you can get ahead in the org. if you make an effort?

Yes ___________No ___________Sometimes ___________

Do you get any reward on your good performance?

Yes ___________No ___________Sometimes ___________

Do you find that your performance is properly measured in the organization?

Yes ___________No ___________Sometimes ___________

Do you find that your job makes the best use of your abilities?

Yes ___________No ___________Sometimes ___________

Thank you for your kind co-operation.