Question bank for master of business administration (MBA) is available in various regulations. Total quality management is a paper of subjects in MBA..

Subject Name- Total Quality Management
Semester/Dept- First Semester/ MBA



MBA Total Quality Management 2012




Some MBA TQM questions:

1.Define Total Quality Management. Define manufacturing based view of quality.

2. What are the different types of Customer?

3. What do you mean by customer perceived quality?

4. What do you mean by Customer satisfaction & customer dissatisfaction?

5. What is return on quality? What are the characteristics of quality vision statement?

6.What are Elements of TQM and 8 Pillars of TQM?

7.What are Quality Statements? List Responsibilities of QC Co-Ordinator

8.What is Customer care & Customer retention?

9.Define Performance, Durability & Assurance.

10. What is Reliability & Conformance?

11. List the Dimensions of Service Quality.

12. What is Cost of Quality & its techniques?

13. What are Prevention costs and Appraisal costs

14. What are internal failure costs and External failure costs?

15. What are Applications of Quality Cost?

16. Draw a Customer Satisfaction Model?

17. What are the popular awards for quality?

18. What is Kano ‘s model?

19. Explain the difference between quality management practices in the early 1900 and 1990.

20. Explain the difference between the following definitions of quality. Def 1:”Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated & implied needs”. Def 2: Quality is meeting or exceeding customer expectations.

1. (i) Write down the dimensions of service quality. Explain with an example.
(ii)Why service quality is more difficult than product quality?

2. i)Write down the dimensions of product quality? Explain with an example.
ii) Explain the 8 pillars of TQM