HCL Technologies : HCL is a business undertaking with nearness in the fields of innovation and medicinal services. Established in 1976 as one of India's unique IT carport new businesses, the HCL undertaking at present involves three organizations in India - HCL Technologies, HCL Infosystems and HCL Healthcare.

HCL Technologies procuring for IT Helpdesk (Service Desk)/DC Ops/GAM (Global/Identity Access Management)

Aptitude

1) Service Desk

2) DC Ops (Data Center Operations

3) GAM (Global/Identity Access Management)

Obligations - Sr. Investigator

Area: IT Infrastructure

Aptitude - Service Desk (IT HelpDesk)

Process - B2B/IT Infrastructure Support

Work Location - Chennai/Bangalore/Noida

Meeting Location - Chennai

Expected set of responsibilities -

Aptitude - 1. Administration Desk (IT Helpdesk)

Qualification:

0.6 months - 6 years (Expertise in Technical support,Technical troubleshooting,IT helpdesk/administration Desk with incredible Communication)

Part - Sr.Analyst (L1 and L2 Role)

Work Location - Chennai/Bangalore/Noida

Expected set of responsibilities -

Give equipment/programming/system issue determination/determination by means of phone/email/visit for clients end clients

Course issues to inward second and third level IT bolster staff.

Facilitate and oversee associations with merchants and bolster staff that give equipment/programming/system issue determination.

Direct and give User account provisioning.

Utilize the Incident Management System to record and oversee issues and work demands and their particular resolutions and circumvention\'s.

Reacts to phone calls, email, texts, and doled out tickets from clients; Assign work orders/episodes to proper bolster groups and catch up until conclusion.

React to, and analyze, issues through dialogs with clients, including issue acknowledgment, logs, research, separation, determination, and subsequent strides; Provide level 1 remote desktop bolster and perform different exercises taking into account SOPs
Perform client account administration exercises

Raise complex issue to proper bolster experts

In charge of exercises identifying with the assessment, examination, and setup of PC-based programming items (e.g., word processors, spreadsheets, presentation illustrations, database administration frameworks, electronic mail, and correspondences)

Investigate customer programming and fundamental system availability issues

Distinguish, assess and organize client issues and grievances

May prepare clients and administrators on a constrained premise and/or may compose preparing systems

Take an interest in on-going preparing and departmental improvement

Routine support upgrades with other IT staff and specialty units

Give all required documentation including gauges, setups and outlines

Give learning exchange of EUC operations.

Aptitude - 2) DATA CENTER OPERATIONS ( DC Ops)

Qualification:

0.6 months - 6 years (Expertise in Technical troubleshooting,Server monitoring,ITIL, Monitoring tools,Active Directory,Incident Management,Ticketing instrument and phenomenal Communication aptitude)

Work Location - Chennai/Bangalore

Part - Sr.Analyst (L1&L2)

Expected set of responsibilities -

Should have important experience on server bolster and ticketing apparatuses

Should have great learning in UNIX, Windows and fundamental information in Networks

Experience on creation UNIX and WINDOWS servers.

Central learning of Networks

Great investigating Skills

Presentation to any observing/ticketing apparatus, VERITAS Netback up and Backup Exec.

Great relational abilities.

Windows Concepts.

Organizing Concepts.

Desktop inconvenience shooting.

Administration Management apparatus.

Remote Access Tools.

Use and information of Remote Monitoring tools.Backup Concepts.

Capacity Concepts.

Database Concepts.

VPN Knowledge.

Episode/Problem/Change Concepts.

Go about as a first purpose of acceleration/meeting for the group on all specialized, procedural and forms related questions.

Deals with the group in his/her individual movement.

Helps the foreman in Maintaining and overhauling records in a focal vault for the advantage of the group.

Expertise 3) GAM - Global Access Management/Identity Access Management

Qualification:

3 years - 7 years (Expertise in GAM,Global Access Management, Identity Access management,user account access,User access management,Active registry, and Communication ability)

Work Location - Chennai

Part - Sr.Analyst (L1 and L2 Role)

Expected set of responsibilities -

Overseeing client account crosswise over applications running on different stages like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, and so forth.

To make and direct LAN records of the clients

To make and direct different shared assets e.g. Conveyance Lists, Directories

To give consents to the client as required by them

To setup the servers according to the client prerequisite

To Standardize the system assets according to the customer prerequisite

Guarantee that the client has the proper access to the instruments to bolster the business in a productive way

Framework Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping

Make LAN and/or E-mail represent the clients and control them.

Award consents on different system assets accessible to clients.

Creation and organization of Global gatherings.

Creation and change of trade assets like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms.

Formation of New Directories according to the client rules and give authorizations on them.

Setting up servers according to the customer measures and conceding consents on them.

Creation, change and erasure of client records on AIX Servers

Creation, Modification and erasure of client records on Mainframe/RACF