ITIL Foundation training from Simplilearn is designed to ensure that one clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path.

Its training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

Eligibility

ITIL certification is an essential requirement for professionals who need a basic understanding of ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

This certification is most suited for:

• IT Managers/Support teams
• System Administrators/Analysts
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management team/Development team
• Process Owners/Practitioners

Course Syllabus

ITIL Foundation

Getting started with ITIL Foundation

1.1 - Introduction to service management

1.2 - Service management lifecycle

1.3 - Quiz

2.1 - Introduction to Service Strategy

2.2 - Service Strategy Concepts

2.3 - Service Strategy Processes

2.4 - Quiz

3.1 - Introduction to service design

3.2 - Key concepts in service design

3.3 - Service design processes

3.4 - Quiz

4.1 - Introduction to Service Transition

4.2 - Service Transition Processes

4.3 - Quiz

5.1 - Introduction to Service Operations

5.2 - Service Operations Processes

5.3 - Functions

5.4 - Quiz

6.1 - Introduction to Continual Service Improvement

6.2 - Key Principles and Models

6.3 - Quiz

07 - Assessment

Final Words

Tips and Tricks