HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India.

As you asking I am telling HCL’s product support services help propel a customer’s experience through scalable, technology-enabled support via an integrated Global Delivery Model (iGDM):

Customer Support Services
Customer Query Helpdesk
Complaint Handling and Dispute Resolution
Trouble Ticket Management
Up-sell/Cross-sell
Loyalty and Retention

Consumer Hardware / Product Support Services
Installation/Configuration Support
Product Registration/Activation

Technical Support Services
L1, L1.5 and L2 tech support services
Remote Diagnostic Services
Set-up and Configuration
Product Testing, Bug Fixing, and patch Management
Triage Support
Service pack and Database Upgrades
Warranty Management/ RMA
Engineer Dispatch Management
IT Support Services
App Support
System Management
Account Management
Inventory Management

Company profile :

Type Public company

Traded as BSE: 532281

NSE: HCLTECH

Industry IT services, IT consulting

Founded 11 August 1976; 40 years ago

Founder Shiv Nadar

Headquarters Noida, India

Area served Worldwide

Key people Shiv Nadar (Chairman & CSO)

C Vijayakumar (President & CEO)

Services IT, business consulting, and outsourcing services

Revenue US$6.746 billion (FY'17 Q3 LTM)

Operating income US$1.380 billion (FY'17 Q3 LTM)

Profit US$1.198 billion (FY'17 Q3 LTM)[5]

Number of employees 111,092 (FY'17 Q3 LTM)

Parent HCL Enterprise