If passenger is not travelling on a booked ticket, he needs to cancel the ticket

Tickets booked at KSRTC / authorised franchisee counters can be cancelled at any of counters on production of Original Counter tickets.

Tickets booked through online / mobile booking have to be cancelled through online / mobile only.

In respect of cancellations, refunds applicable will be made to the concerned Credit card / Online banking account only.

It is mandatory to produce Identity proof along with ticket print-out for cancellation of Counter e-ticket at the counters.

Tickets booked through master franchisee counters (Bangalore-One) have to be cancelled through respective master franchisee counters / KSRTC counters only.

Counter working hours: 0700 hrs to 2200 hrs. Counter working hours may vary from place to place.

Online/Mobile booking and cancellation is available 2400 hrs.

Cancellation of tickets is allowed till tripsheet is generated for the service in which ticket is booked or two hours before departure, whichever is earlier, as detailed below;

KSRTC counters
Upto two hours before service departure.
No refund thereafter.

Franchisee counters
Till tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.
No refund thereafter.

Online and mobile booking
Till tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.
If tripsheet is generated early, cancellation request will be registered.

Master franchisee counters and websites
Till tripsheet is generated for the booked service OR two hours before service departure, whichever is earlier.
No refund thereafter.

Cancellation fee: Cancellation fee will be calculated on the Basic fare collected as per the following slab;

Cancellation Fee Duration (Cancellation time)
10% of the basic fare Up to 72 hours before the departure time
25% of the basic fare Between 72 hours and up to 24 hours before departure time
50% of the basic fare Between 24 hours and up to 2 hours before departure time
100% of the basic fare + Other fees Less than 2 hours before departure time and at/after the departure time NO REFUND.

Contact-

Call Center Enquiry
080 – 49596666